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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
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LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc.

July 27, 2011 - (Free Research)
Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer. 
(WHITE PAPER) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 05, 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 
(WHITE PAPER) READ ABSTRACT |

Radware Security Incidents Report, 1H2011 Special Focus: Multi-Layer Attack Threats by Radware

October 10, 2011 - (Free Research)
This Security Incidents Report explores select cases of recent multi-layered attack threats. Read now to explore these “war stories” and gain key recommendations on how to address them. 
(WHITE PAPER) READ ABSTRACT |

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 04, 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 
(WHITE PAPER) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 12, 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft

September 2008 - (Free Research)
Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. 
(CASE STUDY)

Solve the Virtual Machine Backup and Recovery Challenge by VMware, Inc.

April 2014 - (Free Research)
This white paper highlights the challenges of backup and recovery for applications running on virtual machines. It also explains how VMware vSphere Data Protection is suited to handle these challenges and deliver more from virtualization efforts. 
(WHITE PAPER) READ ABSTRACT |

All the Help Desk You Need by N-able Technologies

June 2014 - (Free Research)
This informative guide explores one company's help desk manager platform and how it can enhance your services. 
(WHITE PAPER) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com

April 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies! 
(EBOOK)

Keeping Service Desk Simple by Nimsoft, Inc.

July 2012 - (Free Research)
Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems. 
(WEBCAST) READ ABSTRACT |

Essential Guide to SIMs Strategy by Information Security Magazine

October 2010 - (Free Research)
Take an incremental approach to security information and event management. Start slow, narrow your goals and be patient with these expensive and complex tools, otherwise data overload will bring you down. Read this guide to find out so much more. 
(EGUIDE) READ ABSTRACT |

Log Management E-book by RSA, The Security Division of EMC

June 2009 - (Free Research)
Log management is covering several important aspects of network security. The four major chapters of this E-book focus on the use of log management as it pertains to compliance, analysis, forensics, and an SIEM alternative. Read on to learn more. 
(EBOOK) READ ABSTRACT |

Enabling rapid and effective IT recovery by ComputerWeekly.com

October 2011 - (Free Research)
This report from analyst, Freeform Dynamics, offers 7 key enablers of effective IT disaster recovery for IT department's in small and medium companies. 
(ANALYST REPORT) READ ABSTRACT |

Scribe Inside Track - Data integration and Migration Experts by Scribe Software Corporation

January 2011 - (Free Research)
Watch this video to learn about a subscription-based service from Scribe that gives you access to exclusive technical content and other tips and tricks that aren't included in standard documentation.If you're considering tools from Scribe, tune in now and learn more about the options for improved CRM integration. 
(VIDEO) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc.

June 2009 - (Free Research)
When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve. 
(WHITE PAPER) READ ABSTRACT |

Printing: a false sense of security? by ComputerWeekly.com

August 2013 - (Free Research)
Louella Fernandes and Bob Tarzey show how secure printing technology can provide authentication, authorisation and accounting capabilities, helping businesses improve document security and meet compliance regulations. 
(ANALYST REPORT) READ ABSTRACT |

Microsoft Dynamics GP & CRM CASE STUDY: King Plastic: Plastics Manufacturer Protects IT Investments, Boosts Efficiency with E-Learning by Microsoft Dynamics

January 2009 - (Free Research)
King Plastic uses Microsoft Dynamics CRM alongside Microsoft Dynamics GP to track sales leads and manage profiles for its growing list of customers. 
(CASE STUDY)

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
(CASE STUDY) READ ABSTRACT |

The Critical Incident Response Maturity Journey by EMC Corporation

December 2013 - (Free Research)
This paper focuses on defining levels of critical incident response maturity and how organizations can continually improve their incident response capabilities to help reduce the risk of experiencing a damaging incident. 
(WHITE PAPER) READ ABSTRACT |

The Critical Incident Response Maturity Journey by Cisco (E-mail this company)

December 2013 - (Free Research)
This paper focuses on defining levels of critical incident response maturity and how organizations can continually improve their incident response capabilities to help reduce the risk of experiencing a damaging incident. 
(WHITE PAPER) READ ABSTRACT |

The Critical Incident Response Maturity Journey by RSA, The Security Division of EMC

December 2013 - (Free Research)
This paper focuses on defining levels of critical incident response maturity and how organizations can continually improve their incident response capabilities to help reduce the risk of experiencing a damaging incident. 
(WHITE PAPER) READ ABSTRACT |

The Web Hacking Incidents Database 2009 Bi-Annual Report by Breach Security

August 2009 - (Free Research)
Criminals focus on exploiting web application vulnerabilities in order to plant malware and thus infect clients who visit websites. Read this report to learn more about the drivers behind web hacking, the vulnerabilities hackers exploit, and the types of organizations attacked most often. 
(WHITE PAPER) READ ABSTRACT |

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