Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems September 11, 2009 - (Free Research) This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate.  (EBOOK) READ ABSTRACT |

Improve Your Bottom Line with Repeatable Services by SAP America, Inc. December 31, 2011 - (Free Research) Service productization can be a huge benefit to service organizations, as it offers predictable outcomes that have previously been inconsistent.  Check out this informative resource to examine the trend in productizing services, discover a framework that could help your business benefit, and learn how to avoid productization pitfalls.  (WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution November 23, 2010 - (Free Research) Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more.  (EBOOK) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc. October 05, 2010 - (Free Research) You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future.  (EBOOK) READ ABSTRACT |

Integrating customer data for improved CRM by Infor May 09, 2013 - (Free Research) This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.  (EGUIDE) READ ABSTRACT |

Slash Document Archive Storage Costs up to 90% and Enhance ePresentment Performance by Xenos Group Inc. February 01, 2009 - (Free Research) This White Paper is intended for Enterprise Architects, Senior Line of Business Managers, and Managers of Marketing, CRM, High Volume Output and Archiving. The challenges of handling the costs and achieving the customer retention benefits related to archiving and online ePresentment of High Volume Transactional Output are identified...  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation November 16, 2011 - (Free Research) Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.  (WHITE PAPER) READ ABSTRACT |

8 contact center best practices by Salesforce.com March 20, 2012 - (Free Research) Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.  (EGUIDE) READ ABSTRACT |

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. February 22, 2013 - (Free Research) Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

SAP® Custom Development: Meeting the Needs of Utilities Companies by SAP America, Inc. September 28, 2010 - (Free Research) This paper explains how to stay ahead of the competition you need software solutions that support your unique business processes. The SAP® Custom Development organization offers utilities companies a comprehensive, flexible range of custom development services that transform your unique challenges into innovative solutions and business success.  (WHITE PAPER) READ ABSTRACT |

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 17, 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.  (WHITE PAPER) READ ABSTRACT |

First Contact Resolution by Pegasystems May 10, 2011 - (Free Research) Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.  (EBOOK) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya April 30, 2012 - (Free Research) Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.  (WHITE PAPER) READ ABSTRACT |

Smart Financial Services Organizations: Leveraging the Private Cloud to Gain a Competitve Edge by HP & Intel® September 21, 2012 - (Free Research) Access this white paper to discover how financial services organizations can gain a competitive advantage and meet critical business needs by adopting a private cloud solution. Read on to see how your organization can achieve similar benefits.  (WHITE PAPER) READ ABSTRACT |

Addressing IT governance, risk and compliance (GRC) to meet regulatory requirements and reduce operational risk in financial services organizations by IBM August 08, 2011 - (Free Research) Organizations must implement the right IT GRC controls to meet meet regulatory requirements in areas of specific concern to auditors and reduce operational risk. Learn how IBM provides the capabilities to tackle specific compliance and audit requirements and address issues affecting long-term, ongoing risk management.  (WHITE PAPER) READ ABSTRACT |

Real Time Service Visualization For Your NOC by InfoVista Corporation July 06, 2011 - (Free Research) This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management.  (WHITE PAPER) READ ABSTRACT |

Financial Services Organization Rationalizes Storage Management Tools by NetApp June 23, 2010 - (Free Research) In this case study, Wikibon interviews a UNIX infrastructure manager about the four sets of storage management tools for the SAN that he and his team uses, his future SAN management plans, and how he has reduced the number of SAN management tools.  (CASE STUDY) READ ABSTRACT |

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 25, 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.  (WHITE PAPER) READ ABSTRACT |

Compliant Statement Archiving and Presentment for Financial Services by EMC Corporation September 2008 - (Free Research) Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements.  (WHITE PAPER) READ ABSTRACT |

How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency by Sterling Commerce, An IBM Company September 2009 - (Free Research) This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.  (WHITE PAPER) READ ABSTRACT |

The Cisco Unified Data Center: A platform and roadmap for reaching across the clouds by Cisco Systems, Inc. July 2012 - (Free Research) This essential resource defines and explores the advantages of creating a unified data center. Learn how this architecture can help your business prepare for cloud computing and maximize the efficiency and performance of your existing systems and applications.  (WHITE PAPER) READ ABSTRACT |

Financial services must gain speed and go mobile to satisfy customers by ComputerWeekly.com January 2011 - (Free Research) This nine-page Buyer’s Guide to Financial Services IT assesses the implications and challenges facing CIOs and senior IT professionals.  (WHITE PAPER) READ ABSTRACT |

Developing an Information Strategy in the Financial Services Industry by Information Builders December 2012 - (Free Research) In this resource, financial services organizations will learn how they can use five key actions to develop a successful information strategy in order to improve processes, boost productivity, enhance decision-making, and more.  (WHITE PAPER) READ ABSTRACT |

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