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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

SAP's Mobile State of Mind by SearchSAP

June 02, 2014 - (Free Research)
With Fiori mobile apps and other technologies, SAP says it has simplified enterprise mobility for users. But significant questions remain unanswered. 
(EBOOK) READ ABSTRACT |

Successful Proof of Concepts in the Age of Desktop Virtualization by Forsythe

November 19, 2009 - (Free Research)
One of the greatest challenges facing IT professionals today is the number and variety of desktop virtualization (VDI) solutions from which they can choose. This white paper examines four major considerations for efficient, effective and successful PoC results to help you choose the proper VDI solution for your organization. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Government Department saves millions in one of the world's largest modernizations by HP

October 10, 2011 - (Free Research)
This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration. 
(CASE STUDY) READ ABSTRACT |

Simplifying Disaster Recovery (DR): One-Button Replication for Combined Physical/Virtual Data Centers by FalconStor Software

May 19, 2009 - (Free Research)
The FalconStor® Network Storage Server (NSS) solution can be deployed in conjunction with VMware vCenter SRM to empower VMware vCenter SRM to automate and manage the DR process for the entire physical and virtual infrastructure. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Under Armour Improves Performance of SAP Data Loading with Winshuttle by Winshuttle, LLC

December 2008 - (Free Research)
Winshuttle streamlined Under Armour's seasonal product creation process, reducing manual data entry by 80% while empowering end-users to run data transfers without excessive IT intervention. 
(CASE STUDY) READ ABSTRACT |

Cloud Computing - What is its Potential Value for Your Company? by Google Apps

January 2011 - (Free Research)
Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Plan Now for Licensing Windows 7 by Dell, Inc. and Intel®

July 2009 - (Free Research)
This Forrester Research paper will show you how analyzing your options for upgrading to Windows 7 can save you down the road. One of the first steps IT managers should take is to determine their firm's Windows 7 licensing strategy and how it fits into their broader Microsoft relationship. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

SOFTWARE TESTING: New software testing technologies bring new challenges by SearchSoftwareQuality.com

March 2009 - (Free Research)
This first issue of SearchSoftwareQuality.com's Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges. 
(EZINE)

Whitepaper - Simplifying Disaster Recovery (DR): One-Button Failover/Failback for Combined Physical/Virtual Data Centers by FalconStor Software

February 2010 - (Free Research)
The FalconStor® Continuous Data Protector (CDP) solution can be deployed in conjunction with VMware vCenter Site Recovery Manager. This unique implementation dramatically speeds both processes and reduces costs while ensuring achievement of recovery time objectives (RTO). 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

Shopatron uses BrowserMob to prepare for the holiday rush by Neustar®

October 2011 - (Free Research)
View this white paper to see how one company was able to up their game and ensure they were prepared to handle website traffic loads up to 10x off-holiday season volume with BrowserMob. 
(CASE STUDY) READ ABSTRACT |

Which Postgres is Right for Me? by EnterpriseDB Corporation

March 2010 - (Free Research)
Discover the differences between PostgreSQL, Postgres Plus Standard Server and Postgres Plus Advanced Server and optimize your choice of open source database. You'll learn enough about the different capabilities, modules, and uses for each product to make the best Postgres choice for your organization. 
(WHITE PAPER) READ ABSTRACT |

jQuery on Rails (The Real Ones) by The Ajax Experience

January 2009 - (Free Research)
The talk examines how to develop and enterprise solution for leveraging a diverse server-side framework portfolio and deliver a consistent experience to end users. 
(PODCAST) READ ABSTRACT |

Infographic: Disaster Recovery Trends in 2013 by FalconStor Software

April 2013 - (Free Research)
Check out this one-page infographic that details the top trends in the realm of disaster recovery in 2013. You'll gain insight into: the current landscape, what the future holds, the importance of automated DR and more. 
(WHITE PAPER) READ ABSTRACT |

Virtual Data Center eZine: Planning for Desktop Virtualization by SearchDataCenter.com

April 2012 - (Free Research)
Desktop virtualization and cloud computing are capturing the attention of IT professionals, but like most major initiatives, these technologies require careful planning. This expert e-zine offers tips and tricks to help you determine the proper uses for desktop virtualization and minimize the risks of an outage in your cloud environment. 
(EZINE) READ ABSTRACT |

BPM e-guide: Is cloud right for you? by SearchSOA.com

May 2014 - (Free Research)
Learn about the business conditions that help determine cloud computing decision-making. 
(EBOOK) READ ABSTRACT |

10 Places SAP Customers Can Reduce Data Management Costs by Winshuttle, LLC

December 2008 - (Free Research)
This white paper highlights 10 key places SAP customers can reduce IT operational costs, with a focus on trimming support and data entry costs by automating data entry. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Virtual Data Center E-Zine Volume 32: Public vs. Private: Comparing Cloud Architectures by SearchDataCenter.com

April 2011 - (Free Research)
Before committing to a public or private cloud architecture, evaluate the benefits and especially the tradeoffs associated with each. Also in this issue, determine what needs are most important when planning your virtual applications, and find out how to monitor the performance of applications in the cloud. 
(EZINE) READ ABSTRACT |

Postgres Plus® Technical Evaluation Guide by EnterpriseDB Corporation

June 2010 - (Free Research)
This guide outlines the common steps that people go through when they are interested in evaluating an open source database (e.g. one or both of the Postgres Plus products). This guide will also provide links to other documents/collateral that will help you accomplish each step. Read on to learn about these common steps in evaluation in more detail. 
(WHITE PAPER) READ ABSTRACT |

SQL Server Insider E-Zine – Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel®

November 2010 - (Free Research)
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. 
(EZINE)

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