This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge. 

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 

The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. 

This whitepaper is a lab testing summary report of Ethernet fabrics. The study is trying to validate the advantages provided to the data center implementations by Shortest Path Bridging Mode (SPB or SPBM) protocol. 

SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects such of their BI tools, such as response time, performance, business benefits and more. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

This research, conducted by the Ponemon Institute, focuses on issues relating to the use of data protection solutions such as endpoint encryption and data loss prevention within the workplace. 

Learn how decision management optimizes and automates high-volume decisions to create successful outcomes. Read this white paper to learn how decision management makes it possible to use predictive analytics as an integral part of real-time decision process. 

This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment. 

This resource provides a summary of key findings of Forrester's report on Alfresco's enterprise content management software.