CRM Development Metrics White Papers, CRM Development Metrics Software, CRM Development Metrics Research, Hardware and Services

FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

READ ABSTRACT |

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation

April 25, 2011 - (Free Research)

E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.

(WHITE PAPER)

READ ABSTRACT |

How to retain customer loyalty in the competitive retail market by Infor CRM

January 16, 2012 - (Free Research)

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

(WHITE PAPER)

READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

READ ABSTRACT |

More Complex = Less Secure: Miss a Test Path and You Could Get Hacked by McCabe Software, Inc.

April 2012 - (Free Research)

The same improvements that increase software performance create new security risks that IT pros must contend with. This white paper takes a closer look at the nature of software complexity and describes tactics you can implement to minimize it.

(WHITE PAPER)

READ ABSTRACT |

What Upper Management Should Know About Managing Software Testing Processes by Micro Focus

May 2012 - (Free Research)

Read this expert article to discover exactly what your managers needs to know about software testing. Find tips on how to make processes run more smoothly and ways to make sense of large quantities of data to make the most informed decisions possible.

(EGUIDE)

READ ABSTRACT |

HP Service Health Analyzer: Decoding the DNA of IT performance problems by Hewlett-Packard Company

April 2012 - (Free Research)

This comprehensive white paper discusses the tools you need for assessing the health of your organization’s IT in real-time. Read on to discover how predictive analytics plus real-time service models are combined for powerful metric abilities for analyzing and preventing IT disasters.

(WHITE PAPER)

READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

READ ABSTRACT |

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company)

May 2005 - (Free Research)

Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.

(WEBCAST)

READ ABSTRACT |

Streamlining Service Provider Operations: Using IT Service Management Software to Improve 8 Key Business Processes by Autotask Corporation

December 2010 - (Free Research)

This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most IT solution providers. Continue reading to learn more.

(WHITE PAPER)

READ ABSTRACT |

Rational Quality Manager by IBM

November 2009 - (Free Research)

Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.

(DOWNLOAD)

READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

READ ABSTRACT |

Continuous Quality Assurance

by Micro Focus

May 2012 - (Free Research)

Read this white paper to learn how a continuous quality assurance provides organizations with a comprehensive approach to delivering technical and business quality.

(WHITE PAPER)

READ ABSTRACT |

Highlighting Differences Between Retention and Turnover Metrics by SuccessFactors

April 2012 - (Free Research)

Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value.

(WHITE PAPER)

READ ABSTRACT |

Agile ALM Best Practices by CollabNet

April 2012 - (Free Research)

Read this expert e-guide to learn eight software quality metrics that foster ALM success without breaking the bank. Also learn key considerations to keep in mind in order to get the best return on your automation investments.

(EGUIDE)

READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

READ ABSTRACT |

The future of mobile CRM by SugarCRM Inc.

March 2012 - (Free Research)

In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.

(EGUIDE)

READ ABSTRACT |

Accelerate the delivery of modern applications by Hewlett-Packard Limited

March 2012 - (Free Research)

An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts.

(WHITE PAPER)

READ ABSTRACT |

Software Testing Best Practices by Micro Focus

May 2012 - (Free Research)

Read this expert guide to learn four best practices to increase your software testing quality and accuracy while decreasing your overall costs. Also, use this as a guide to inform your managers about how to best manage software testing processes.

(EGUIDE)

READ ABSTRACT |

Intel IT: Implementing Cloud Storage Metrics by Intel

July 2011 - (Free Research)

You need to have the right metrics in place to measure storage efficiency in your cloud infrastructure. This white paper focuses on three aspects of cloud storage and discusses tools that can help you improve utilization, optimize capacity, and effectively manage costs.

(WHITE PAPER)

READ ABSTRACT |

SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SAP America, Inc.

May 2012 - (Free Research)

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.

(EGUIDE)

Differentiate Your Company with Complete CRM by Oracle Corporation

February 2009 - (Free Research)

This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.

(WHITE PAPER)

READ ABSTRACT |

How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems by McCabe Software, Inc.

April 2012 - (Free Research)

Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.

(CASE STUDY)

READ ABSTRACT |

Calculating ROI on Your Investment in Requirements Management Tools by SERENA Software, Inc.

April 2012 - (Free Research)

Read this white paper to learn how to calculate the ROI of your requirements management tools and discover if your investment is worth the outcome.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)