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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. 
(WHITE PAPER) READ ABSTRACT |

Choosing the Best CRM for Your Organization by Oracle Corporation

September 2007 - (Free Research)
Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. 
(WHITE PAPER) READ ABSTRACT |

MOBILE OPTIMIZATION: How Testing on Smartphones and Tablets Lifts Conversion by WebTrends (E-mail this company)

April 2013 - (Free Research)
In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more. 
(WHITE PAPER) READ ABSTRACT |

Hosted CRM Buyer's Guide by Inside CRM

December 2007 - (Free Research)
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market... 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM

February 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 
(EGUIDE) READ ABSTRACT |

CRM Initiatives for Improved Customer Experience by Limelight Networks, Inc.

January 2013 - (Free Research)
Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision. 
(EGUIDE) READ ABSTRACT |

WAN Optimization Best Practices by Exinda Networks

November 2011 - (Free Research)
In this E-Guide, discover the top 5 WAN application delivery optimization deployment mistakes across enterprise WANs, as well as 5 tips for success. 
(EGUIDE) READ ABSTRACT |

Application Delivery and Optimization Solutions Spotlight- Checklist #3 by SearchNetworking.com

February 2013 - (Free Research)
The third section of SearchEnterpriseWAN.com's three-part guide on application delivery optimization (ADO) solutions explores the product benefits and tradeoffs and aims to help you seal the deal on a purchasing decision. 
(EGUIDE) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

Pros and cons of WFM in the call center by Infor WFM Workbrain

January 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Smarter Commerce Manufacturing Interactive Guide by IBM

January 2012 - (Free Research)
Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Smart SOA: Best Practices for Agile Innovation and Optimization by IBM Software Group

February 2008 - (Free Research)
This white paper outlines IBM's approach to SOA, garnered from best practices and lessons learned from experiences with clients to help extend the value of SOA deployments in a set of guiding principles. 
(WHITE PAPER) READ ABSTRACT |

WAN Optimization and Application Acceleration from Soup to Nuts by TechTarget

February 2014 - (Free Research)
To reduce corporate footprint and make the most of network purchases, many of your IT peers are turning to tactics that address WAN optimization, management, and security together. Access WAN Optimization and Application Acceleration from Soup to Nuts to uncover tips on how to bring the benefits of this comprehensive strategy to your organization. 
(RESOURCE)

Putting the contact center at the center of the customer experience by Aspect

March 2013 - (Free Research)
Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service. 
(WHITE PAPER) READ ABSTRACT |

Marketing strategies to improve customer understanding by OpenText

June 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

The CIO’s Guide to Mobilizing the Enterprise by BlackBerry

July 2010 - (Free Research)
A successful mobility plan should focus on ‘mobilizing’ your critical business processes and include planning phases for discovery, development and deployment. This guide focuses on how to build an effective mobility plan while providing valuable insight into the benefits of mobilizing your business applications. 
(WHITE PAPER) READ ABSTRACT |

Cisco Application Networking for SAP Design Guide [Data Center Designs: Application Networking] by Cisco Systems, Inc.

November 2011 - (Free Research)
This document provides guidelines on how to deploy a SAP application solution with optimal application networking solutions. It is intended to reduce the time to implement a SAP application deployment and increase the likelihood of success by demonstrating techniques that were found to be successful. 
(WHITE PAPER) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc.

January 2011 - (Free Research)
What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. 
(WHITE PAPER) READ ABSTRACT |

VMware View Optimization Guide for Windows 7 by VMware, Inc.

June 2011 - (Free Research)
This document provides guidelines for configuring a standard Windows 7 image to be used within a VMware View™ environment, providing administrators with the information necessary to create a standard image of Windows 7 leveraging the Microsoft Deployment Toolkit or a script-based approach to optimize a traditionally installed Windows 7 VM. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Who Knows Where Flash Technologies Shine Brightest? by Dell, Inc.

December 2013 - (Free Research)
This e-guide recaps a recent debate on this topic and offers advice for navigating variety of form factor choice and deployment options. Learn how to get the best performance from your flash investment and find out how a lack of standardization might be interfering with your evaluation process. 
(EGUIDE) READ ABSTRACT |

E-Book: An Executive’s Guide to Customer Data Analytics and Customer Intelligence: How to Get More Out of Customer Data with Analytics Technology by Infor CRM

April 2010 - (Free Research)
The challenge facing many organizations is exactly how to deploy analytics to unlock insight from customer data. This e-book offers an executive overview of customer data analytics and customer intelligence, with deployment advice and best practices from top performers. 
(EBOOK) READ ABSTRACT |

A Buyer's Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct Corporation

July 2008 - (Free Research)
The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and independent Software Vendors to leverage on-demand financial applications. 
(WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

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