Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 

Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. 

Discover the differences between PostgreSQL, Postgres Plus Standard Server and Postgres Plus Advanced Server and optimize your choice of open source database. You'll learn enough about the different capabilities, modules, and uses for each product to make the best Postgres choice for your organization. 

This quick one-pager details how precision monitoring can help you quickly and easily optimize control of application performance and focus on what's important while filtering out what's not. 

In their second comparative challenge, The HP StorageWorks EVA asked three teams of high school students who had never configured a storage array to run timed tests on EVA, NetApp and EMC to see which one is easiest to use. EVA was the clear winner 

Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line. 

Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships. 

With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 

This course is designed to complement the Oracle 2 Day DBA documentation. In this course you will find detailed information on the tasks outlined in the chapters of the Oracle 2 Day DBA manual, including step-by-step instructions. 

Read this SearchOracle.com E-Guide to also get tips on how to choose the optimum infrastructure for your organization’s big data. 

Access this informative resource to discover how to build a certification lab environment to deliver hands-on experience to the workers you're training. 

This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.