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How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc.
February 22, 2013 - (Free Research)
This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.
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Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company
April 23, 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform.
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Understanding High Availability for the BlackBerry Enterprise Server by BlackBerry
August 06, 2009 - (Free Research)
Read this technical white paper to learn about the evolution of mobile devices and the introduction of high availability in a mobile context. Also learn about the Blackberry as well as load balancing, failover thresholds, and limited downtime upgrades.
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Understanding High Availability for the BlackBerry Enterprise Server by BlackBerry
August 06, 2009 - (Free Research)
Read this technical white paper to learn about the evolution of mobile devices and the introduction of high availability in a mobile context. Also learn about the Blackberry as well as load balancing, failover thresholds, and limited downtime upgrades.
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Which Off-line CRM solution for Field Force? by Wipro Technologies
October 21, 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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Shred-It Goes Mobile with CRM-Service by Kony
May 07, 2013 - (Free Research)
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
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The value of mobile and social to CRM by ComputerWeekly.com
March 16, 2012 - (Free Research)
Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.
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E-Book: Taking Mobile CRM Beyond the Sales Force by Sybase, an SAP company
September 13, 2010 - (Free Research)
Mobility was going to be "the next big thing" in CRM but didn’t pan out, with "road warriors" frustrated with user interfaces meant for a PC. But the success of smart phones has changed the game. This e-book helps enterprises understand the marketplace for devices, applications and managing it all in order to create a mobile CRM program.
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Taking Mobile CRM Beyond the Sales Force by SAP America, Inc.
July 11, 2011 - (Free Research)
The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality.
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The future of mobile CRM by SugarCRM Inc.
March 20, 2012 - (Free Research)
In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.
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CRM for the Professional on the Go by BlackBerry
December 2006 - (Free Research)
Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.
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Connect and Empower Mobile Salespeople by Oracle Corporation
June 2009 - (Free Research)
Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.
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Systems Of Engagement Demand New Integration Solutions — And A New IT by IBM
April 2013 - (Free Research)
To meet customer's growing expectations, smart businesses are focusing on integrating customer engagement apps into their existing systems. This in-depth Forrester report explores how major global companies are approaching this integration and what your peers are doing to surpass customer expectations.
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It's all about customer satisfaction by Hewlett-Packard Limited
May 2013 - (Free Research)
This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.
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CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.
February 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
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8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.
May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.
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Mobilize Your CRM Investment, Empower Your Sales Teams by Kony
December 2012 - (Free Research)
This white paper introduces a mobile customer relationship management technology that gives your sales team access to account, lead, opportunity, and customer information on any device, at any time. Read on to learn how this technology enables a more efficient, productive sales force and can provide your company with a multitude of benefits.
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Staying connected: Don't let faulty mobile applications lose customers by SearchCRM
May 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
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UK IT priorities 2012 by ComputerWeekly.com
August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.
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Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, an SAP company
March 2010 - (Free Research)
The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization.
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Editorial Tip: CRM Expert Predictions for 2011 by Infor
February 2011 - (Free Research)
With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.
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Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry
February 2009 - (Free Research)
J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
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