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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Extraprise CRM Support Survey Report by Extraprise Group, Inc.

August 2008 - (Free Research)
This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008. 
(WHITE PAPER) READ ABSTRACT |

Enabling Enterprise Business Process Management by Telelogic, An IBM Company

October 2008 - (Free Research)
Read this paper to learn how enterprise process modeling; analysis, architecture and implementation are at the core of business process management and optimization. 
(WHITE PAPER) READ ABSTRACT |

IT Managers Struggle to Make the Right Service Desk Choice! by Numara Software

December 2009 - (Free Research)
Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price. 
(ANALYST REPORT) READ ABSTRACT |

Optimizing the application testing of your Siebel CRM environment by HP and Infosys

August 2008 - (Free Research)
Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP. 
(WEBCAST) READ ABSTRACT |

Optimizing the application testing of your siebel CRM environment - IT Briefing by HP and Infosys

October 2008 - (Free Research)
This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

New Growth from Enterprise Systems: Achieving High Performance through Distinctive Capabilities by Accenture

June 2008 - (Free Research)
New Accenture research unequivocally shows that successful implementations of enterprise systems drive corporate financial performance. 
(WHITE PAPER) READ ABSTRACT |

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software

April 2008 - (Free Research)
This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. 
(WHITE PAPER) READ ABSTRACT |

Distributed Data Capture: Reducing the Cost of Remote Business Processes by Kofax, Inc.

March 2011 - (Free Research)
In today’s global economy, information exchange is vital. Competitive advantage goes to the companies that can share information and collaborate quickly and accurately in the most cost-effective manner. Read this white paper now to learn how to effectively lower the costs of your business's document capture process. 
(WHITE PAPER) READ ABSTRACT |

British American Tobacco Smokes its Competition by Apriso Corporation

April 2011 - (Free Research)
British-American Tobacco Poland (BAT Poland) was selected recently as a strategic production hub for all of Europe. Because of this, the company needed software that could handle the increased complexity of production and internal logistics of material handling. Read this case study to learn why it adopted FlexNet as their total warehouse system. 
(CASE STUDY) READ ABSTRACT |

Mobilizing the Enterprise by SearchCIO.com

July 2013 - (Free Research)
Mobilizing the enterprise is about more than servicing the latest smartphone or tablet employees crave. In this SearchCIO handbook, we examine how mobile-minded enterprises are tackling customer engagement, productivity and business processes. 
(EBOOK) READ ABSTRACT |

Data Management & Architecture by Accenture

Accenture's Data Management & Architecture group addresses how an organization manages data across its entire lifecycle. 
(SOFTWARE PRODUCT)

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc.

February 2010 - (Free Research)
Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level. 
(WHITE PAPER) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

A Best Practice Guide to Family Office Technology by Advent Software, Inc

November 2010 - (Free Research)
Packed with practical tips and actionable guidance, this 16-page report covers all of the key technology systems that family offices need to evaluate—along with the pros and cons of each and tradeoffs to consider. It’s a must-read for any family office looking to build competitive advantage in today’s environment. 
(WHITE PAPER)

Tip Guide: Content analysis tools earn chops in research on social media data by Sybase, an SAP company

December 2011 - (Free Research)
The content analytics market is growing tremendously year by year. A new report by consulting firm Alta Plana Corporation said it expects the market to increase at an average annual rate of 25% for the next several years. In this expert e-guide, readers will learn the effect of content analytics on social media data. 
(EGUIDE) READ ABSTRACT |

 Achieving Measurable Gains by Automating Claims Processing by Kofax, Inc.

March 2010 - (Free Research)
This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide. 
(WHITE PAPER) READ ABSTRACT |

Using Enterprise Systems to Gain Uncommon competitive Advantage by Accenture

January 2007 - (Free Research)
Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes. 
(WHITE PAPER) READ ABSTRACT |

Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities by Vitria Technology, Inc.

June 2011 - (Free Research)
This presentation transcript discusses using operational intelligence to transform customer care processes in telecommunications and public utilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

Increasing the ROI of Mobility by Sybase, an SAP company

May 2009 - (Free Research)
Read this paper to learn that virtually every organization with a mobile workforce can benefit from Afaria. This powerful and proven technology that is capable of handling large data transfers to and from mobile devices is already delivering notable business benefits to many organizations. 
(WHITE PAPER) READ ABSTRACT |

Whiteboarding Jam Session – The New Server Room for the SMB by SearchDataCenter.com

July 2011 - (Free Research)
Watch this videocast for a virtual whiteboarding session with Zeus Kerravala, VP of Research for the Yankee Group, as he discusses with the things an SMB needs to think about when building a data center, also commonly known as a server room. Learn the 3 primary considerations for SMBs as the build their data centers. 
(VIDEO) READ ABSTRACT |

Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, an SAP company

March 2010 - (Free Research)
The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. 
(WHITE PAPER) READ ABSTRACT |

CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.

February 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 
(WHITE PAPER) READ ABSTRACT |

UC Messaging by CDW Corporation

March 2011 - (Free Research)
Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing. 
(VIDEOCAST) READ ABSTRACT |

The Need for SOA to Achieve Flexibility and Agility within Plant Operations by Apriso Corporation

August 2008 - (Free Research)
This white paper offers a check list that manufacturers can use for evaluating and comparing alternative Manufacturing Execution Systems (MES), Warehouse Management Systems (WMS) and Quality Management Systems (QMS). 
(WHITE PAPER) READ ABSTRACT |

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