Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 30, 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software. August 2008 - (Free Research) This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings. (WHITE PAPER) READ ABSTRACT |

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) READ ABSTRACT |

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology. (WHITE PAPER) READ ABSTRACT |

The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor. March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) READ ABSTRACT |

Delivering on the Promise of eLearning by Adobe Systems, Inc. May 2008 - (Free Research) This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners. (WHITE PAPER) READ ABSTRACT |

CRM for the Professional on the Go by BlackBerry March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why. (WHITE PAPER) READ ABSTRACT |

The Business Value of Business Intelligence by Business Objects August 2008 - (Free Research) Business intelligence (BI) is the key to leveraging the wealth of data that accumulates in an enterprise. Learn how BI can help you lower costs, increase revenue, and improve customer satisfaction. (WHITE PAPER) READ ABSTRACT |

Thriving in an Economic Downturn by Avaya, Inc August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. (WHITE PAPER) READ ABSTRACT |

Guidelines for the Evaluation of Enterprise De-Duplication Solutions: How to Navigate the Pitfalls and Hyperbole by Diligent Technologies Corporation. February 2008 - (Free Research) When it comes to data deduplication, the truth is often distorted. This white paper breaks through the hype and provides you with an outline on the principles of deduplication as well as tips for evaluating solutions. Read this white paper to learn … (WHITE PAPER) READ ABSTRACT |

ESG - Understanding the Power of Data De-Duplication by Diligent Technologies Corporation. February 2008 - (Free Research) The message of data deduplication has been lost and misconstrued due to;vendor and media hype. This white paper from ESG sets the record;straight by exploring the benefits and true power of deduplication. Read this white paper to learn more. (WHITE PAPER) READ ABSTRACT |

Making the Most of Virtualization by CA. February 2008 - (Free Research) Virtualization can help you save time and money while achieving more with the computer resources you already own. VMware allows you to visualize and manage logical entities as easily and as well as physical entities. (WHITE PAPER) READ ABSTRACT |

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks. (WHITE PAPER) READ ABSTRACT |

Application Monitoring: Best Practices for Application Performance by AVIcode, Inc January 2008 - (Free Research) This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques. (WHITE PAPER) READ ABSTRACT |

Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc January 2008 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience. (WHITE PAPER) READ ABSTRACT |

The Limitations of EDGE Proxy Caching Networks by BitGravity May 2008 - (Free Research) This white paper details the limitations of content distribution networks (CDN) and presents a new solution that provides organizations with a superior solution that addresses the needs in the marketplace at an affordable rate. (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT |

Disk-Based Backup and Recovery: Making Sense of Your Options by Datalink/NetApp August 2008 - (Free Research) This white paper details four enhanced disk-based backup architectures and provides guidance on how to determine whether or not those architectures would be an overall fit within your IT infrastructure. Download this white paper to learn more. (WHITE PAPER) READ ABSTRACT |

Challenges and Opportunities of PCI: A White Paper by the IT Compliance Institute by Tripwire Inc July 2008 - (Free Research) Enterprise businesses require the control framework involved in the PCI DSS to help improve internal operational, security and audit performance. This white paper details how alignment of business and PCI goals is important to ensure continuity. (WHITE PAPER) READ ABSTRACT |

IT Automation: Moving IT from Panic Mode to Managed Mode by Kaseya April 2008 - (Free Research) IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today. (WHITE PAPER) READ ABSTRACT |

Beyond Virtual Tape Libraries: End-to-End Data Protection with Syncsort Disk-to-Disk Solutions by SyncSort April 2008 - (Free Research) While VTL data storage has been a popular data protection solution in recent years, the VTL solution may be incomplete for long-term needs. Read this white paper to learn why D2D backup solutions are the ideal data protection technologies for y... (WHITE PAPER) READ ABSTRACT |

Syncsort Backup Express Advanced Protection Manager by SyncSort April 2008 - (Free Research) Organization's need effective data protection solutions in order to meet today's business demands. Read this white paper to learn about an integrated suite of advanced D2D data protection solutions that ensure business continuity in all environ... (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT |

The Top 10 Data Retention Practices by Overland Storage. February 2008 - (Free Research) Data retention has become a primary function for storage managers and initiating a data retention policy (DRP) requires some careful consideration. Read this white paper to learn 10 best practices and strategies for creating a DRP. (WHITE PAPER) READ ABSTRACT |

Store Information More Intelligently by Arrow Electronics, Inc. April 2008 - (Free Research) Increased data volumes have caused organizations to think different about the way they store their information. Read this white paper to learn about solutions that help you store more intelligently today so you can meet the challenges of tomorrow (WHITE PAPER) READ ABSTRACT |

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