TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Five Keys to Buying Data Integration in the Mid-market by Emanio Inc. April 2008 - (Free Research) Learn five key steps to buying data integration software. Explore how eliminating the manual data entry process required to move data between systems can produce significant savings (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Do More with Less: The Five Strategies Used by Successful SMB Manufacturers by Infor November 2007 - (Free Research) Updating your business plan is a critical first step to re-test initial assumptions, determine how the market is expected to change, identify new programs & initiatives, & establish updated business goals. Read why the business planning process should include a review & update to the five key strategic guidelines, starting with the company vision. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Intelligence Software Buyers Guide: How to Evaluate and Buy BI by Business Objects February 2008 - (Free Research) Get expert insight into navigating the BI market, learn how to justify the potential ROI of BI systems, find out BI project management best practices and read advice for dashboard and scorecard deployments. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Take Sales to the Next Level with Information OnDemand by Business Objects May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise Data Integration Essentials: Understanding Popular Data Integration Methods Benefits and Drawbacks by SyncSort April 2008 - (Free Research) This e-book explores real-time data integration methods, benefits and drawbacks of popular enterprise data integration methods and a market overview of platforms and software. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eCity Procurement - Purchase & Requisition Management for .Net2.0 by SLINGSHOT. eCity Buy and eCity Request form an integral part of the procurement and requisition management capabilities of the eCity Enterprise Suite. Access to eCity applications is provided via a user configurable “dashboard”.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Treasury and Asset Liability Management Best Practices by SunGard BancWare (E-mail this company) October 2006 - (Free Research) This paper outlines the importance of balance sheet management and the role of the Treasury division in creating more enterprise value for the financial services firm. We discuss the common practices and responsibilities of this group and provide an introduction to the key risk measurement objectives and the most common risk modeling methods used. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taking Control of Your Business: Growing Profitably in the Professional Services Market by SAP America, Inc. February 2008 - (Free Research) Find out how professional services firms can grow in a challenging market and provide high-quality service at lower pricing by implementing best-practice solutions that enable them to increase project visibility and improve operational efficiency. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Master Data Management: A White Paper by Bloor Research by Pitney Bowes Group 1 Software May 2008 - (Free Research) This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Serving Customer an Outstanding Online Experience: Orienting Retailers around the Online End-user Experience by Keynote Systems February 2008 - (Free Research) This paper explaings how today's retailers can make the most of their investments in Web store infrastructures and marketing campaigns by striving to understand, protect, and enhance the online shopping experience of their customers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Whatever Happened to Service? by SERVICEPower. June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Is mid-market PCI DSS compliance the killer app for SaaS? by Alert Logic June 2008 - (Free Research) Check out this podcast to learn about Software-as-a-Service (SaaS) solutions for mid-market businesses and learn how these tools can help your company meet PCI DSS requirements. (PODCAST) READ ABSTRACT | GO TO PODCAST

Case Study - Small Business Values Safety Net for Mission Critical BlackBerry Deployment by BlackBerry March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sales Management 2.0 : Improving Sales Management and Effectiveness by LucidEra February 2008 - (Free Research) Accurate, timely, consistent and relevant metrics are the foundation upon which effective sales management coaching is built. Learn about Sales 2.0 and how metrics will help you improve sales management and effectiveness. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Future Sales Force - A Consultative Approach by Microsoft March 2008 - (Free Research) Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes. (WHITE PAPER) GO TO WHITE PAPER

Microsoft Dynamics CRM Trial by Microsoft March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change. (WHITE PAPER) GO TO WHITE PAPER

Selling CRM to Your Sales Team by Touchtone Corporation June 2008 - (Free Research) One of the most difficult, yet critical components of a CRM implementation is the selling of the CRM to the sales team, as this paper offers some advice on how to succeed in that endeavor. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Executive Summary: Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company) June 2006 - (Free Research) SiriusDecisions has commissioned a new research study to examine the efficacy of demand creation - from the point of view of prospects and customers you are spending millions of dollars to communicate with. Read this executive summary of our Demand Creation webinar to find out which tactics are viewed most favorably in b-to-b marketplace. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company) May 2006 - (Free Research) Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Benchmarking Strategies for Application Acceleration by Akamai Technologies (E-mail this company) June 2006 - (Free Research) This free document helps you understand whether a given product, technology or service merits additional investigation for your particular needs. You'll learn where wide-are application slowdowns occur in your network, and how you can unclog the checkpoints. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Top 5 Reasons to Buy a Time and Attendance Solution Today by GHG Corporation April 2008 - (Free Research) This paper discusses about why a Time and Attendance solution may be crucial for the ongoing success of your organization, and also what factors to consider when evaluating the Time and Attendance solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Purchasing a CMMS and The Long Term Benefits of Training by Thinkage Ltd. March 2008 - (Free Research) Companies that purchase training along with their CMMS package are better informed, prepared and confident in their abilities to work with their new system and they have a much greater chance of a successful implementation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strategies for Distributing Your Online Content: Why, Where and How by KnowledgeStorm Webinars (E-mail this company) July 2006 - (Free Research) In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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