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LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc. December 31, 2011 - (Free Research) This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program.  (WHITE PAPER) READ ABSTRACT |

Bloomberg BusinessWeek - How To Achieve a Great and Profitable Customer Experience by SAP America, Inc. March 23, 2011 - (Free Research) Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)  (WHITE PAPER) READ ABSTRACT |

Not Small Change: World-class Financial Automation Delivers Dramatic Benefits (BusinessWeek Research Services) by SAP America, Inc. March 16, 2009 - (Free Research) This white paper by BusinessWeek and SAP discusses how replacing manual and disjointed financial processes with an enterprise wide system cuts costs and improves operational performance. Automated financial value chains can reduce costs by up to 45 percent and improve productivity by up to 50 percent.  (WHITE PAPER) READ ABSTRACT |

Making Business Analytics Work: Lessons from Effective Analytics Users by SAS Institute Inc. July 25, 2012 - (Free Research) Read this white paper to to uncover the 10 distinguishing characteristics that Bloomberg Businessweek has identified as factors in the success of the one in four organizations reporting their use of business analytics to be "very effective." Learn how implementing these 10 specific steps can make business analytics work better in any organization.  (WHITE PAPER) READ ABSTRACT |

When Legitimate Sites Threaten Your Network by Kaspersky Lab August 19, 2009 - (Free Research) Did you know that legitimate sites like BusinessWeek.com and MLB.com have been victimized by drive-by malware? This security brief discusses specific measures you can take to protect your business and defend against these attacks.  (WHITE PAPER) READ ABSTRACT |

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS Institute Inc. May 05, 2010 - (Free Research) Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals.  (ANALYST REPORT) READ ABSTRACT |

Information is King: Business Analytics in the Age of the Downturn and the (Re)Emergence of the Customer by SAS Institute Inc. April 07, 2010 - (Free Research) BusinessWeek Research Services (BWRS) launched a research program in April 2009 to determine the attitudes and opinions of C-level executives with regard to the use and value of business analytics. This paper reviews a portion of the research and provides analysis and insights on the topic of business analytics.  (WHITE PAPER) READ ABSTRACT |

SocialText Case Study: Boston College by Socialtext February 2008 - (Free Research) Boston College evaluated various options for increasing communication and collaboration in the classroom, including staying with Facebook, but in October 2006 ultimately decided to use the Socialtext hosted service for wikis.  (CASE STUDY) READ ABSTRACT |

Innovate the Steve Jobs Way: 7 Insanely Different Principles for Breakthrough Success by Citrix Online UK January 2011 - (Free Research) This new e-book by Carmine Gallo, columnist for BusinessWeek.com, explores the 7 guiding principles of Steve Jobs' success and how you can use them to emerge from the recession stronger, more inspired and more innovative than ever.  (EBOOK) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc. July 2011 - (Free Research) Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.  (CASE STUDY) READ ABSTRACT |

HRO Innovation: Building Blocks to Derive Full Value by SAP America, Inc. July 1967 - (Free Research) In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.  (WHITE PAPER) READ ABSTRACT |

Intergrated Mobile Security for Small and Midsize Businesses by Webroot May 2013 - (Free Research) This resource demonstrates how small and medium-sized business can combat the rapidly growing threats inherent in mobile computing. Read now to learn how cloud-based mobile protection can offer robust mobile protection while delivering noticeablecost efficiencies.  (WHITE PAPER) READ ABSTRACT |

Data protection strategies for rapid, effective data center recovery by Dell, Inc. December 2012 - (Free Research) This white paper explores a storage platform that includes a comprehensive set of data protection capabilities that help you meet operational and DR requirements at both local and remote sites.  (WHITE PAPER) READ ABSTRACT |

RUAG reduces backup time by 93% and recovery time by 50% with NetVault Backup by Dell, Inc. September 2012 - (Free Research) Check out this brief success story to learn how an international aerospace company implemented a new backup and recovery solution in two months and with no business downtime, and as a result, reduced their IT backup workload by 93 percent.  (WHITE PAPER) READ ABSTRACT |

Investment firm reduces risk, increases customer confidence by Dell, Inc. December 2012 - (Free Research) Ashford Capital Management provides investment advisory services to individuals and organizations all over the world. This short case study explores how Ashford easily and affordably implemented a modern, worry-free backup and disaster recovery solution and the benefits they now enjoy  (WHITE PAPER) READ ABSTRACT |

Targeted attacks: Preparation and Mitigation by Symantec Corporation May 2013 - (Free Research) This expert e-guide explains how you can make an effective business case for targeted attack defense. Also inside, discover what you need to know in order to change user behaviors as part of your risk mitigation strategy.  (EGUIDE) READ ABSTRACT |

Cloud Endpoint Security: Considerations for Cloud Security Services by Symantec Corporation May 2013 - (Free Research) This e-guide from our experts at SearchSecurity.com will share some important information you should know about cloud-enabled security offerings, including the benefits of a cloud-based console and the factors you need to consider when evaluating products.  (EGUIDE) READ ABSTRACT |

The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013 by Adobe Systems, Inc. May 2013 - (Free Research) As new technologies like mobile and cloud computing emerge, IT professionals are forced to drill deeper into specialized product and technology expertise — often at the expense of high-level strategic thinking. View this Gartner report to examine the issues with IT groups and organizations as a whole.  (WHITE PAPER) READ ABSTRACT |

Five security considerations in the mobile age - Strengthen security in mobile environments with WebSphere DataPower appliances by IBM December 2012 - (Free Research) While mobility presents today's organizations with new business opportunities, it also introduces alarming security risks. This guide counts down five key security issues you need to consider in order to drive mobile success.  (WHITE PAPER) READ ABSTRACT |

The new promise of BI realized IBM Cognos Enterprise by IBM May 2013 - (Free Research) The top performing organizations are analytics-driven. By using business intelligence (BI), companies can better guide their actions in all areas of the enterprise. This resource also provides information on what you can do to stay ahead of the competition.  (WHITE PAPER) READ ABSTRACT |

The new business of technology: extend, transact and optimize by IBM July 2012 - (Free Research) New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.  (WHITE PAPER) READ ABSTRACT |

Systems Of Engagement Demand New Integration Solutions — And A New IT by IBM April 2013 - (Free Research) This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.  (WHITE PAPER) READ ABSTRACT |

Gain Business Advantages through Operational Analytics: Empowering Near Realtime Decision Making by IBM June 2013 - (Free Research) In this webinar, Barry Devlin will discuss the business value and technological foundations of operational analytics. The evolution of the concept, bridging business needs and technology capabilities, is outlined. The business drivers for immediate decisions and actions are provided; and the broad value shown in sample implementations.  (WEBCAST) READ ABSTRACT |

Maximize Uptime of Mission Critical IT Environments by Oracle Corporation December 2011 - (Free Research) Access this resource today to discover how Oracle Advanced Monitoring and Resolution enables you to deliver quality IT services and high system performance that your business demands with the least risk of downtime. Discover how you can reduce risks and make IT operations costs predictable.  (WHITE PAPER) READ ABSTRACT |

Taking Advantage of Big Data Analytics by Hewlett-Packard Company May 2013 - (Free Research) In this white paper, get started by asking the basic questions about big data platform from a practical implementation perspective. Cut through the hype and learn what concrete benefits your enterprise stands to gain by making the most of big data.  (WHITE PAPER) READ ABSTRACT |

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