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LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc.

December 31, 2011 - (Free Research)
This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program. 
(WHITE PAPER) READ ABSTRACT |

Not Small Change: World-class Financial Automation Delivers Dramatic Benefits (BusinessWeek Research Services) by SAP America, Inc.

March 16, 2009 - (Free Research)
This white paper by BusinessWeek and SAP discusses how replacing manual and disjointed financial processes with an enterprise wide system cuts costs and improves operational performance. Automated financial value chains can reduce costs by up to 45 percent and improve productivity by up to 50 percent. 
(WHITE PAPER) READ ABSTRACT |

When Legitimate Sites Threaten Your Network by Kaspersky Lab

August 19, 2009 - (Free Research)
Did you know that legitimate sites like BusinessWeek.com and MLB.com have been victimized by drive-by malware? This security brief discusses specific measures you can take to protect your business and defend against these attacks. 
(WHITE PAPER) READ ABSTRACT |

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS

May 05, 2010 - (Free Research)
Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals. 
(ANALYST REPORT) READ ABSTRACT |

Information is King: Business Analytics in the Age of the Downturn and the (Re)Emergence of the Customer by SAS

April 07, 2010 - (Free Research)
BusinessWeek Research Services (BWRS) launched a research program in April 2009 to determine the attitudes and opinions of C-level executives with regard to the use and value of business analytics. This paper reviews a portion of the research and provides analysis and insights on the topic of business analytics. 
(WHITE PAPER) READ ABSTRACT |

SocialText Case Study: Boston College by Socialtext

February 2008 - (Free Research)
Boston College evaluated various options for increasing communication and collaboration in the classroom, including staying with Facebook, but in October 2006 ultimately decided to use the Socialtext hosted service for wikis. 
(CASE STUDY) READ ABSTRACT |

Innovate the Steve Jobs Way: 7 Insanely Different Principles for Breakthrough Success by Citrix Online UK

January 2011 - (Free Research)
This new e-book by Carmine Gallo, columnist for BusinessWeek.com, explores the 7 guiding principles of Steve Jobs' success and how you can use them to emerge from the recession stronger, more inspired and more innovative than ever. 
(EBOOK) READ ABSTRACT |

HRO Innovation: Building Blocks to Derive Full Value by SAP America, Inc.

July 1967 - (Free Research)
In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing. 
(WHITE PAPER) READ ABSTRACT |

Dell and the Value of Density by Dell, Inc. and Intel®

November 2013 - (Free Research)
This white paper gives full details on how and why you should make your data center more dense. 
(WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by SearchCRM

February 2013 - (Free Research)
CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM. 
(EGUIDE) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by SearchCRM

September 2012 - (Free Research)
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today. 
(EGUIDE) READ ABSTRACT |

SearchCRM.com E-Guide: Optimizing the customer experience with CRM by SearchCRM

May 2012 - (Free Research)
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. 
(EGUIDE)

New CRM Technologies bring sales success to businesses by SearchCRM

November 2012 - (Free Research)
In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM. 
(EGUIDE) READ ABSTRACT |

CRM Analytics 101: Harnessing Customer Data for Smarter Business Decisions by SearchCRM

September 2013 - (Free Research)
CRM analytics involves drilling into customer data to make smarter business decisions and to offer customers more personalized service. In this expert e-guide, uncover an overview of analytics and what an organization can gain from it, steps for making the business case, the solution landscape, tips for choosing the right platform, and more. 
(EGUIDE) READ ABSTRACT |

Marketing strategies to improve customer understanding by SearchCRM

June 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

Growing Revenue with Smart Marketing by SearchCRM

August 2013 - (Free Research)
In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination. 
(EGUIDE) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

Powerful and Manageable IT Solution for Branch Office Managers by Dell, Inc. and Intel®

December 2013 - (Free Research)
As businesses continue to globalize, branch office managers are burdened by the lack of centralized data centers. This brief guide highlights one company's solution to this problem by offering a product that gives branch managers integrated networking and enterprise-class manageability. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Cloud 101: Who, What, Why, and How of Cloud by Dell, Inc. and Intel®

June 2013 - (Free Research)
This expert eGuide takes a hard look at cloud computing from the standpoint of CIOs, first by defining the CIO's place in the transition process, and then by identifying key features a CIO must consider before contracting a cloud service provider. 
(WHITE PAPER) READ ABSTRACT |

On the Safe Side: Managing Security in Mobile Apps by SearchSoftwareQuality.com

April 2013 - (Free Research)
This expert three-part guide provides you with all you need to know about ensuring the security of your mobile enterprise applications.  Continue on the get advice from the pros on topics such as: 7 most important security measures for enterprise data, advice on securing mobile apps, key security mistakes mobile developers make, and more. 
(EBOOK) READ ABSTRACT |

Bringing Order to IT Chaos by Dell, Inc. and Intel®

November 2013 - (Free Research)
This white paper details a solution that will cut down on your data center clutter and ease management of remote sites. 
(WHITE PAPER) READ ABSTRACT |

E-guide: Ten Steps for Smooth Desktop Virtualization Deployment by Dell, Inc. and Intel®

June 2013 - (Free Research)
This expert e-guide from searchITChannel.com provides tips and strategies for managing successful desktop virtualization deployments. 
(EGUIDE) READ ABSTRACT |

Rethinking Backup and Recovery: Business Continuity in the Datacenter and Beyond by Asigra

April 2014 - (Free Research)
This on-demand webinar explains the challenges of the modern data center in terms of developing a business continuity strategy that can handle backing up all of the data from new devices and apps. 
(WEBCAST) READ ABSTRACT |

ERP and BI in the SMB by Sage Software

July 2013 - (Free Research)
Find out how Business Intelligence (BI) solutions are enhancing the capabilities of ERP, so businesses can make better decisions faster while decreasing the complexity of their environment. 
(WHITE PAPER) READ ABSTRACT |

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