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Hosted IP Centrex by Verizon and Adtran

December 11, 2007 - (Free Research)
Hosted IP Centrex is designed for customers that want all the features of a PBX or Key system without the associated capital, lease, or maintenance costs. 
(DATA SHEET) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Log management best practices by SearchSecurity.com

November 2011 - (Free Research)
Investing in the correct log management tool can ensure that the pressures of maintaining enterprise system log data are greatly decreased. Although the right tool is very helpful, the possibility of it turning into the wrong tool can happen in the blink of an eye if the correct steps are not taken. 
(EGUIDE) READ ABSTRACT |

LogRhythm and PCI Compliance by LogRhythm, Inc.

September 2009 - (Free Research)
LogRhythm has extensive experience in helping organizations improve their overall security and compliance posture while reducing costs. This paper illustrates and discusses the 6 domains of PCI DSS requirements as well as uses tables to outline how LogRhythm supports PCI compliance. 
(WHITE PAPER) READ ABSTRACT |

Collect, store, analyze all your operations log data by Hewlett-Packard Company

June 2014 - (Free Research)
View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization. 
(WEBCAST) READ ABSTRACT |

Effective Ways to Search Log Files by SearchSecurity.com

April 2012 - (Free Research)
Security log analysis is essential for effective security and risk management. But with countless logs generated every day, searching log files can be a burdensome headache. In this e-guide, expert John Burke uncovers the best methods for thorough security log analysis with an evolutionary path that mixes old concepts with new ones. 
(EGUIDE) READ ABSTRACT |

Logs: Data Warehouse Style by LogLogic, Inc.

September 2008 - (Free Research)
The LogLogic Log Management Data Warehouse enables organizations to centralize log data for easy, efficient access -- ensuring IT security, regulatory compliance, and operational efficiency. 
(WHITE PAPER) READ ABSTRACT |

E-Guide A Decision Maker’s Guide to Log Management by ArcSight, an HP Company

October 2010 - (Free Research)
While often underappreciated by IT professionals, logs are an extremely useful source of data for IT shops. Often undervalued as a strategic weapon, log management tools can play a vital role in securing mission-critical data and assuring accountability. Learn what to consider when it’s time to get a handle on your logs. 
(EGUIDE) READ ABSTRACT |

The Case for Log Management Warehousing – An ESG Analyst Brief by Hewlett-Packard Company

March 2010 - (Free Research)
As log management and analysis needs evolve, legacy products can’t scale, accommodate uncommon log file formats, or provide the right level of real-time or historical analysis. These requirements are driving a transition to a new model called log management warehousing. 
(ANALYST BRIEF) READ ABSTRACT |

Enterprise Security: Why you need Effective Log Management by SearchCompliance.com

April 2013 - (Free Research)
For many, collecting and maintaining logs is a compliance requirement. But IT leaders will soon discover that there are many other practical reasons for maintaining logs. Access today's resource to uncover ways in which log management can tighten data security and boost overall IT performance. 
(EBOOK) READ ABSTRACT |

Buyer's Guide to Log Management: Comparing On-Premise and On-Demand Solutions by Alert Logic

March 2007 - (Free Research)
This white paper examines and compares two solutions to log management - traditional on-premise log management managed in-house by the infrastructure team and a Software-as-a-Service (SaaS). 
(WHITE PAPER) READ ABSTRACT |

Log Management in the Cloud: A Comparison of In-House Vs. Cloud-Based Management of Log Data by Alert Logic

December 2008 - (Free Research)
This white paper presents some questions to consider when vetting your business needs against each type of log management model. 
(WHITE PAPER) READ ABSTRACT |

Log Management Best Practices by RSA, The Security Division of EMC

February 2008 - (Free Research)
Developing best practices in log management is not a simple task. This paper should help organizations develop their own comprehensive set of best practices by providing a set of 40 recommended best practices covering logging policies; procedures and t... 
(WHITE PAPER) READ ABSTRACT |

Sentinel Log Manager Review by Novell, Inc.

July 2010 - (Free Research)
This paper is a review of the stand-alone Sentinel Log Manager and how it stands up to keyconcerns that survey respondents raised about log managers, including collection, storage andsearching/reporting capabilities. 
(WHITE PAPER) READ ABSTRACT |

Secure, Simple and Powerful Log Management with Novell® Sentinel™ Log Manager by Novell, Inc.

December 2009 - (Free Research)
Read this whitepaper to find out how Novell's Sentinel™ Log Management solution simplifies compliance by collecting, storing, analyzing and managing data logs from all across your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Novell® Sentinel™ Log Manager: Secure, Simple and Powerful Log Management by Novell, Inc.

March 2011 - (Free Research)
Learn how Novell's Sentinel Log Manager allows organizations to simplify their compliance efforts, reduce deployment and management costs, and build a scalable compliance and security foundation that grows with their needs. 
(WHITE PAPER) READ ABSTRACT |

Scalability in Log Management by ArcSight, an HP Company

May 2011 - (Free Research)
This paper will take you through the process of selecting a log management solution for your organization. It will provide you with information about log management, as well as the requirements you should be looking for in a log management solution. 
(WHITE PAPER) READ ABSTRACT |

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