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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf
January 24, 2011 - (Free Research)
In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
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Turbo-Charging Business Intelligence by Sybase, Inc.
June 24, 2011 - (Free Research)
This paper addresses how Sybase IQ and Complex Event Processing (CEP) technologies complement the portfolio of business analytics solutions from SAP.
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The Benefits of Data Modeling in Business Intelligence by CA ERwin from CA Technologies
October 30, 2009 - (Free Research)
Through data modeling of BI systems, we can meet many of today’s data challenges. Through logical and physical modeling of business intelligence systems, we can enable the delivery of the correct business information to business users. Read this paper to learn more.
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Executive panel and Q&A: Guidance and best practices by HP and Microsoft
February 08, 2012 - (Free Research)
Cloud computing is changing the way we think about IT, allowing businesses to accelerate innovation, reduce costs and increase business agility. This exclusive video provides key insights on the cloud’s top opportunities and considerations today and what to expect from this dynamic environment in the future.
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Social engagement tips from author Qualman by Infor CRM
February 07, 2012 - (Free Research)
Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
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Reduce the Risks of Migrating to Exchange 2010 by Mimecast
November 22, 2010 - (Free Research)
This white paper examines the risks involved in migrating to Exchange 2010 and takes a look at what actions businesses can take to mitigate them.
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eBook: Moving to the Cloud by Google Apps
July 06, 2010 - (Free Research)
Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to Google Apps.
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Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps
January 05, 2009 - (Free Research)
Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.
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Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com
February 07, 2012 - (Free Research)
In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster.
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The Social-Powered Enterprise by Salesforce.com
February 06, 2012 - (Free Research)
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
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The Social Sales Revolution by Salesforce.com
February 06, 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
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BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.
February 06, 2012 - (Free Research)
If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
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Virtualizing Disaster Recovery and Business Continuity by Dell and VMware
February 06, 2012 - (Free Research)
Natural disasters, attacks by hackers, a new application gone bad - any or all of these could result in costly disruptions and missed opportunities. Yet many businesses overlook business continuity planning. Learn how savvy enterprises are employing virtualization to strengthen disaster recovery plans.
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Cerner Transforms Healthcare by Intel and HP
September 19, 2011 - (Free Research)
“For us, it’s all about availability. These are life-critical systems that we’re hosting, used 24x7. The HP Mission Critical Partnership helps us meet the challenge.” Bill Graff, vice president, Cerner Technology Infrastructure, Cerner Corporation. In this case study, learn how the HP partnership helped Cerner meet service level commitments.
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THE SQL SERVER SECURITY THREAT — IT’S CLOSER THAN YOU THINK by Idera
January 31, 2012 - (Free Research)
This white paper discusses the information security and compliance issues associated with Microsoft SQL Server database systems. Whether you’re a CSO, IT manager, internal auditor or database administrator, you'll learn about the database security threat, how compliance fits into the overall scheme and what you should do to minimize your risks.
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Overcoming the insight deficit by ComputerWeekly.com
September 05, 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
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Turbocharge Analytics with Big Data and Data Virtualization by Composite Software
June 07, 2011 - (Free Research)
As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges.
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Scottsdale Medical Imaging: Radiology practice standardizes on HP Workstations, desktops by Intel and HP
September 19, 2011 - (Free Research)
Scottsdale Medical Imaging has standardized on HP products wherever possible—from business desktop PCs to the servers that support administrative operations and redundant storage arrays that store the vast library of medical images. Download this case study for additional details on their objective, approach, IT improvements and business benefits.
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Selecting the right EHR for the Life of your Practice and Your Patients by Intel and HP
September 16, 2011 - (Free Research)
If we are at or approaching a technological tipping point in the history of healthcare, then it has never been more important for physician practices to select the right electronic health record (EHR) – and there are tangible reasons to believe so. This white paper discusses criteria for selecting the right EHR solution.
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Return on Investment in EHRs by Intel and HP
September 16, 2011 - (Free Research)
Meaningful use is only the beginning: Efficiency and more –appropriate coding bring savings and increase revenues. This white paper discusses features and benefits of an EHR system, government incentives, sources for ROI as well as building the business case for EHR.
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Medicare or Medicaid (getting on the right path to Federal EHR incentives) by Intel and HP
September 16, 2011 - (Free Research)
The government will pay incentives to healthcare providers who implement EHR. There’s still time to register, but you must decide whether to participate as a Medicare or Medicaid provider. Each has different eligibility criteria and deadlines. If you are uncertain which is the right choice for your practice, this guide will help.
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