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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Dancing with Elephants - Making Your Business Processes Agile by Fujitsu America, Inc.

January 03, 2011 - (Free Research)
Think Agile BPM is not for you because you don't have simple processes that follow the same path every time? Think again. This webcast illustrates how Agile BPM allows you to get results by striking the right balance between structure and flexibility in processes how Fujitsu's Agile BPM solution can help you to achieve that goal. 
(WEBCAST) READ ABSTRACT |

Microsoft® SQL Server® 2008 R2 Parallel Data Warehouse and Fast Track Data Warehouse Run on Intel® Xeon® Processors by Intel and Microsoft

March 29, 2011 - (Free Research)
Microsoft and Intel are now ready to help organizations turn a new page in data warehousing. Using Microsoft® SQL Server® 2008 R2 Enterprise, you can now quickly deploy small data warehouses or data marts with the Microsoft Fast Track Data Warehouse option. 
(WHITE PAPER) READ ABSTRACT |

Achieving PCI Compliance with Log Management by Hexis Cyber Solutions Inc

July 2008 - (Free Research)
This white paper will review what is specifically called for in PCI DSS Requirement 10, explore the technical considerations of the requirement, and consider some different approaches to addressing the requirement. 
(WHITE PAPER) READ ABSTRACT |

Building a Smarter Operational Response by Bytware, Inc.

July 2007 - (Free Research)
Caught in a pinch of downsizing, restore IT productivity through automation. 
(WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

BI Project Management for Oracle Shops by SearchOracle

February 2013 - (Free Research)
Check out this invaluable resource from the industry insiders at SearchOracle.com to learn how to take the first steps toward successfully implementing Oracle BI. Inside, gain access to tips on how to get executive approval, deriving actionable insight from both SQL and NoSQL data, and 5 areas to focus on when implementing Oracle BI applications. 
(EZINE) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Top 3 Trends That Could Influence CIOs by Dell, Inc. and Intel®

March 2012 - (Free Research)
This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT. 
(EGUIDE) READ ABSTRACT |

A Practical Approach to Building a Comprehensive and Compliant RIM Program by Iron Mountain

October 2013 - (Free Research)
This whitepaper outlines the important steps to achieve successful and compliant records and information management (RIM). 
(WHITE PAPER) READ ABSTRACT |

Transaction integrity: The key to customer retention by Iron Mountain

March 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

Common mortgage records challenges you can't afford to ignore by Iron Mountain

March 2012 - (Free Research)
In today's unstable mortgage environment, the management of your loan documents, both paper and digital, has never proved more paramount. This brief paper outlines five common challenges associated with mortgage filing and offers up a five-step mortgage records management plan to help you save money and increase efficiency. 
(WHITE PAPER) READ ABSTRACT |

Migrating Data for a CRM Technology Upgrade by SearchCRM

July 2013 - (Free Research)
In this handbook, get tips to ensure CRM data migrations go smoothly, and explore how proper planning, data profiling, and data quality checks can help you achieve a cost efficient, effective CRM upgrade. 
(EBOOK) READ ABSTRACT |

Simplify HR to Drive Performance Leading HR Organizations Share Their Strategies by Workday

May 2012 - (Free Research)
This paper details 6 examples of leading global companies' HR departments that are at the forefront of workforce management strategies. Read this and learn how Four Seasons enables its employees to assist guests anytime, anywhere, or how Zappos.com aligns its organization around the company's 10 core values to offer exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

IT Handbook: Efficient Data Center Designs by Dell, Inc. and Intel®

October 2013 - (Free Research)
Discover steps for a more energy-efficient data center, including cooling strategies, in this guide. 
(EBOOK) READ ABSTRACT |

Records and Information Management 2.0 for Dummies by Iron Mountain

October 2013 - (Free Research)
This expert e-book will guide you and provide the necessary resources to help you understand the fundamental elements and practical steps needed to start and sustain an effective records and information management program—most importantly avoid legal repercussion. 
(EBOOK) READ ABSTRACT |

How SAP Users hold the key to Business Process Improvement by Winshuttle, LLC

February 2011 - (Free Research)
This paper highlights the key role that SAP users play in enabling their organizations to improve processes, and discusses how their expertise is lost in some of the traditional approaches companies use to try to improve processes. Learn an alternative “user-centric” approach that will enable companies to measurably improve their processes. 
(WHITE PAPER) READ ABSTRACT |

Kognitio Analytical Platform: Technical Profile Overview by Kognitio

August 2013 - (Free Research)
This resource provides a technical overview of an in-memory analytical platform designed pull large amounts of data from existing storage systems in order to answer complex analytical questions. 
(WHITE PAPER) READ ABSTRACT |

A Practical Guide to Big Data Readiness by Syncsort

September 2013 - (Free Research)
This practical guide offers insight and advice to help you build a successful big data plan. Read on to learn how you can conquer the challenges and capitalize on the opportunities of big data. 
(EBOOK) READ ABSTRACT |

Top Ten Reasons to Automate Operating Expense Controls by ExpenseWatch.com

January 2007 - (Free Research)
Manual processes are error-prone, time-consuming and costly. Learn the top ten reasons to automate operating expense controls. 
(WHITE PAPER) READ ABSTRACT |

10 Places SAP Customers Can Reduce Data Management Costs by Winshuttle, LLC

December 2008 - (Free Research)
This white paper highlights 10 key places SAP customers can reduce IT operational costs, with a focus on trimming support and data entry costs by automating data entry. 
(WHITE PAPER) READ ABSTRACT |

Automate Spending Controls for Big Savings, a Case Study by ExpenseWatch.com

March 2008 - (Free Research)
In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process. 
(CASE STUDY) READ ABSTRACT |

Project and Portfolio Management: Analyzing Business Project needs by SearchSoftwareQuality.com

October 2013 - (Free Research)
Without proper sequencing, marketing a software project will quickly spin out of control. PPM can organize the chaos—if you begin with the right tools. 
(EBOOK) READ ABSTRACT |

What You Need to Know Now About CEP and BAM by SearchSOA.com

July 2013 - (Free Research)
Complex event processing (CEP) and business activity monitoring (BAM) are popular tools for managing information that moves faster -- and in higher volumes -- than ever before. 
(EGUIDE) READ ABSTRACT |

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