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Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.  (CASE STUDY) READ ABSTRACT |

End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization by Hewlett-Packard Company October 2008 - (Free Research) This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users.  (WHITE PAPER) READ ABSTRACT |

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company May 2009 - (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.  (WHITE PAPER) READ ABSTRACT |

Low Rate Financing: Get Competitive Rates on Virtually Every IBM Brand by IBM October 2009 - (Free Research) With all these great products available at such incredible rates, it's easy to see why Low Rate Financing is the best way to get the IT solutions your organization needs. Read this brief paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency by BMC Software, Inc November 2009 - (Free Research) To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.  (WHITE PAPER) READ ABSTRACT |

BMC Service Automation: The next step in the evolution of Business Service Management by BMC Software, Inc November 2009 - (Free Research) As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.  (ANALYST BRIEF) READ ABSTRACT |

Business Service Management: What It Is and Why You Should Care by Global Knowledge December 2008 - (Free Research) The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.  (WHITE PAPER) READ ABSTRACT |

Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services July 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Tough Love: When IT Security Hurts Your Business by Global Knowledge May 2009 - (Free Research) As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.  (WHITE PAPER) READ ABSTRACT |

Business Service Efficiency: The Key to Green IT and Profitability by BMC Software, Inc June 2009 - (Free Research) Data center energy costs continue to take up a significant portion of IT budgets, and it seems that there is no end in sight. This paper addresses, in a unified and systemic way, many of the power consumption issues that IT has been grappling with in piecemeal fashion.  (WHITE PAPER) READ ABSTRACT |

MV Capacity Trending Advisor by BMC Software, Inc April 2009 - (Free Research) BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.  (WEBCAST) READ ABSTRACT |

Managed VoIP: More Cost Effective Than You Think by Orange Business Services July 2009 - (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.  (WHITE PAPER) READ ABSTRACT |

Business Analytics and Optimization for the Intelligent Enterprise by IBM April 2009 - (Free Research) Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive.  (WHITE PAPER)

Blackberry Certification Program: Understanding IT Certifications by BlackBerry August 2008 - (Free Research) In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.  (WEBCAST) READ ABSTRACT |

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez July 2009 - (Free Research) Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions.  (WHITE PAPER) READ ABSTRACT |

Turning Virtual Sprawl into a Good Thing by Hewlett-Packard Company December 2009 - (Free Research) This white paper discusses how HP Discovery and Dependency Mapping can be the key to the effective management of your virtual infrastructure, helping to make sure that you can gain the benefits of virtualization without increasing costs and risks.  (WHITE PAPER) READ ABSTRACT |

Smarter State Government Processes in 2010 - Enabling Citizen-Centric Processes, Transforming Service Delivery and Reducing Costs with IBM WebSphere® ILOG Business Rule Management System (BRMS) Technology by IBM September 2009 - (Free Research) Find out how technology can enable the delivery of better value for citizens and lower costs in this solutions brief.  (WHITE PAPER) READ ABSTRACT |

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP AG September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Performance Management for a Challenging Economy by IBM March 2009 - (Free Research) In a challenging economy, the price paid for bad decisions can be dire. Even average decisions can cost your organization dearly. See how information sweet spots and performance management can help you not only weather the storm, but be better prepared to steer your way with greater agility into the upturn.  (WHITE PAPER) READ ABSTRACT |

IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc November 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.  (WHITE PAPER) READ ABSTRACT |

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.  (WHITE PAPER) READ ABSTRACT |

Customer case studies using HP Business Availability Center by Hewlett-Packard Company June 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.  (WHITE PAPER) READ ABSTRACT |

eToken PRO Anywhere Flash Demo by SafeNet, Inc. November 2009 - (Free Research) View this demo to learn why eToken PRO Anywhere is ideal for corporate and Internet security needs, enabling organizations to expand their range of online business services while providing end users with full roaming capabilities. For consumers, the convenience of a robust and yet simple “Plug and Play” solution is unbeatable.  (PRODUCT DEMO) READ ABSTRACT |

Get More Virtual with Dell and VMware vSphere by Dell, Inc. June 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual.  (WEBCAST) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

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