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Hilton Reservations Worldwide Achieves Efficient Staffing by Aspect

September 30, 2013 - (Free Research)
Check out this brief case study to learn how Hilton Reservations Worldwide implemented a workforce management technology that enabled the contact center to plan, manage, and optimize staffing resources, resulting in happier agents and satisfied customers. 
(CASE STUDY) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

The Age of Electronic Ticketing by Hexaware Technologies

May 2008 - (Free Research)
Electronic ticketing or e-ticketing is a recent development in the transport industry designed to eliminate the need for paper based ticketing and to facilitate the check-in procedures at airports and train stations. 
(WHITE PAPER) READ ABSTRACT |

The business benefits of switching to mobile TV by ComputerWeekly.com

November 2010 - (Free Research)
Over the past two years, the mobile TV landscape has changed dramatically. 
(WHITE PAPER) READ ABSTRACT |

Europe's Largest Regional Airline Protects Reservations System and Company Data with Veeam by Veeam Software

December 2013 - (Free Research)
Check out this resource to find out how a leading vendor's backup solution helped Europe's largest regional airline eliminate downtime. 
(WHITE PAPER) READ ABSTRACT |

The Top Five Myths of IP Communications by Cisco Systems, Inc.

February 2008 - (Free Research)
This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel. 
(WHITE PAPER) READ ABSTRACT |

The Truth About Mobile Business Intelligence by Information Builders

August 2012 - (Free Research)
Mobile business intelligence (BI) is not a new concept, but the rumors that it's too complex, cumbersome, expensive, and limited have prevented most organizations from making the investment. Access this exclusive paper to uncover the 5 most common mobile BI myths debunked and how mobile BI can help you gain a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez

August 2009 - (Free Research)
Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever. 
(WHITE PAPER) READ ABSTRACT |

Entraction Uses Device Reputation to Carry Out "Zero Tolerance" for Fraud by iovation, Inc.

June 2009 - (Free Research)
Entraction has no reservations about the effectiveness and efficiencies that are possible using device fingerprinting paired with device reputation; this is real data pulled from the user's computer, coupled with fact-based evidence of fraud from that computer's past. Read this case study to learn about how Entraction is fighting fraud. 
(CASE STUDY) READ ABSTRACT |

Virtualize Enterprise Applications with Less Peril, More Payoff by SearchServerVirtualization

January 2014 - (Free Research)
Before you virtualize the applications that keep your business running, learn how to avoid performance and availability issues. 
(EGUIDE) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

5 Myths about Leading Virtual Teams by Citrix Online Go To Meeting

February 2014 - (Free Research)
Consult the following white paper to learn about the 5 most common myths that negatively affect the performance and usefulness of a virtual team. Also uncover what managers and leaders can do to overcome these issues, ultimately giving rise to the collaborative ability needed in today's market. 
(WHITE PAPER) READ ABSTRACT |

Quality of Service (QoS) in High-Priority Applications by Transition Networks, Inc.

September 2008 - (Free Research)
This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

5 Things Every MSP Needs to Know About Mobile as a Managed Service by N-able Technologies

September 2013 - (Free Research)
Inside this white paper, get 5 exclusive tips on how mobile service providers (MSPs) can capitalize on business mobilization and develop a comprehensive mobile device management (MDM) strategy to gain competitive client advantage. 
(WHITE PAPER) READ ABSTRACT |

Moving your Business to the Goal Line with SaaS by Progress

December 2013 - (Free Research)
SaaS is the hottest trend in the enterprise application market, but it remains unchartered territory for many software businesses. This e-book discusses some of the most important issues with SaaS that need to be addressed. 
(WHITE PAPER) READ ABSTRACT |

Joffe & Kindervag Explain DDoS Mitigation by Neustar®

March 2014 - (Free Research)
This crucial webcast takes an in-depth look at DDoS attacks, discussing how they became such a global threat and what your organization can do to mitigate them. 
(WEBCAST) READ ABSTRACT |

The Future of Business Collaboration by Premiere Global Services

February 2014 - (Free Research)
Access the following white paper to uncover the 5 key business and technology trends to consider when making the shift to a virtual workplace. Learn how to make the most out of social collaboration and discover what you stand to gain with successful implementation. 
(WHITE PAPER) READ ABSTRACT |

XM Asia Optimizes Business Efficiency With Seagate NAS HDDs by Seagate Technology

November 2013 - (Free Research)
Read this concise case study to find out which storage solutions/servers one organization adopted in order to keep up with business growth. 
(CASE STUDY) READ ABSTRACT |

Why is the ITSM Market Moving to the Cloud? by BMC Software, Inc.

October 2013 - (Free Research)
This whitepaper covers why organizations move their IT service desk tools to the cloud and the looks at eight benefits it can bring to your organization. 
(WHITE PAPER) READ ABSTRACT |

CIO Decisions eZine: April 2014 – Prescriptive Analytics – Conquer the Next Business Frontier by SearchCIO.com

April 2014 - (Free Research)
Prescriptive analysis could do some of big data thinking for us -- if only we'd let it. This CIO Decisions e-zine explores the growing analytics field and the strategies at work. 
(EZINE) READ ABSTRACT |

Learn How PGi Addresses Security, Resilience and Business Continuity by Premiere Global Services

February 2014 - (Free Research)
Consult the following case study to hear from a global provider of advanced virtual meetings, PGi, as they reveal their best practices for security, integrity, and business continuity. 
(WHITE PAPER) READ ABSTRACT |

DataPrivilege: Entitlement Management Where It Belongs - With Business Owners by Varonis

August 2007 - (Free Research)
In most enterprise business environments the IT personnel controls the permission settings on data; however, they are not as familiar with the information as the original data creator. Find out how you can keep data permission control in the right ... 
(ARTICLE) READ ABSTRACT |

Using Cloud Backup and Recovery Services to Achieve Desired Business Outcomes by Asigra

February 2014 - (Free Research)
This IDC Market Spotlight addresses 4 primary reasons organizations are embracing cloud backup and recovery services, and 3 cloud service provider strategies, including their associate risks and rewards. 
(WHITE PAPER) READ ABSTRACT |

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