TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc.. TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to more... >> Discover more offerings from TechExcel, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel, Inc. (E-mail this company) August 2005 - (Free Research) Executives at First American realized that they were spending an enormous amount of time & money maintaining help desk software that didn't meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns & save over $2 million in upgrades & hardware costs, & $500,000 annually on maintenance costs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by TechExcel, Inc. (E-mail this company) April 2006 - (Free Research) Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Enterprise Performance Management for Businesses and Workgroups by Oracle Corporation - SMT (E-mail this company) November 2007 - (Free Research) This white paper reviews the stages of growth that most companies experience. Examples of forward-thinking emerging businesses will show how BI and EPM solutions have been leveraged to manage expansion and address reporting and compliance issues. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses by Oracle Corporation - SMT (E-mail this company) November 2007 - (Free Research) The notion that emerging businesses have the same BI and EPM requirements as large enterprises is partly true. However, the survey makes clear that these requirements evolve as companies grow from single locations to multiple locations, expand internationally, or change from private to public ownership. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

It's Happening Now: How PayerView(SM) Is Changing the Way Providers and Payers Work Together by athenahealth June 2008 - (Free Research) PayerView is designed to look at payers' performance based on a number of metrics. Combined, the metrics provide an overall ranking aimed at quantifying the "ease of doing business with the payer." (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

StorageConsole® Backup Manager 6.5 - What’s New by APTARE (E-mail this company) April 2008 - (Free Research) APTARE StorageConsole for Backup Manager provides detailed reporting for HP Data Protector 5.5 and 6.0. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Service Management Professional by High 5 Software Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Creating a Report with APTARE Storage Console by APTARE (E-mail this company) April 2008 - (Free Research) APTARE StorageConsole provides a web-based consolidated and centralized management interface for reporting and managing your backup and recovery environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Medical Billing Company Enhances Reporting and Reimbursement Capabilities by Switching to NueMD® by NueMD June 2008 - (Free Research) Because Mid-Vermont's software was not meeting their client expectations they deployed NueMD, an Internet-based practice management solution, resulting in substantial savings in time and money. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

BeyondTrust® Application Rights Auditor by BeyondTrust May 2008 - (Free Research) Application Rights Auditor enables companies considering projects to remove administrative rights to make informed decisions about project scope. This helps determine the best solution to allow users to continue to do their jobs and eliminate application downtime. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

APTARE StorageConsole - ROI Return on Investment by APTARE (E-mail this company) April 2008 - (Free Research) APTARE StorageConsole provides reporting, monitoring, alerting, and capacity management for VERITAS NetBackup and IBM Tivoli Storage Manager enterprise backup & recovery systems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Miercom Test Report of the Solera DS 5100 by Solera Networks May 2008 - (Free Research) Solera Networks commissioned a test to independently evaluate the performance of its Model DS5100 deep packet capture and storage appliance. The results? the DS5100 provides the highest line capture rate in the industry. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Are You Protected? Virtualization and Business Continuity by Pillar Data Systems (E-mail this company) April 2008 - (Free Research) This report provides some insights and clarifications into the practices adopted by Best-in-Class (BIC) companies that have implemented virtualization technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Real Value of Network Visibility by Solera Networks June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

User Access Controls: Authorizations Insight for PeopleSoft by Approva Corporation. July 2008 - (Free Research) Approva’s Authorizations Insight for PeopleSoft monitors user authorizations across all your PeopleSoft ERP environments to detect, remediate and prevent segregation of duties (SoD) conflicts and inappropriate access to sensitive pages. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sole Technology Skates Past Reporting Obstacles with Business Objects by Business Objects June 2008 - (Free Research) Sole Technology needed a reporting system to help it track the life cycle of its products, from development through production, shipping, warehousing, sales, and inventory. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

eTSS - Web Based Electronic Time Sheet Management Software by GHG Corporation GHG Corporation's electronic Time Sheet Management Solution (eTSMS) is a web-based employee management tool that automates time collection and approval processes.  (ASP) GO TO DETAILED REPORT

StorageConsole: Capacity Manager by APTARE (E-mail this company) April 2008 - (Free Research) APTARE StorageConsole is a Web 2.0 platform that delivers comprehensive reporting and management tools for storage environments – from backup to capacity management. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Signposts on the Road to Data Center Energy Savings by Continental Resources April 2008 - (Free Research) The EPA report includes a set of recommendations that raise awareness and highlight the need for industry cooperation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Report to Congress on Server and Data Center Energy Efficiency Public Law 109-431 by Continental Resources April 2008 - (Free Research) This report presents findings of an analysis of the rapid growth and energy consumption of U.S. data centers operated by both the federal government and private enterprise. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company) ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation (E-mail this company) Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Application Delivery Controller Performance Report by F5 Networks (E-mail this company) September 2007 - (Free Research) The market for Application Delivery Controllers is very competitive, with nearly every vendor claiming a performance advantage in one scenario or another. Unfortunately, the claims from each vendor rest on differing definitions of performance criteria. This document details the results of comprehensive performance testing of F5, Cisco, and Citrix. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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