BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

Many enterprises have discovered that the use of virtualization to support desktop workloads creates a range of significant benefits. This VMware sponsored webcast with IDC will provide both quantitative measurement of the business value -- defined as the expected ROI -- and qualitative analysis associated with the use of VMware View™. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs. 

This white paper presents a thorough understanding of what overall equipment effectiveness (OEE) is, how it works, and the countless benefits that result from its use. Also discover tools that enable you to accurately measure OEE so you have a clear picture of how it's improving your process efficiencies. 

This white paper examines not only the technologies, but the organizational dynamics necessary to successfully implement an environmental footprint management program that can encompass all organizational impacts on the environment. 

This white paper explores employee performance in today's organizations and examines how poor data analysis is contributing to percentage increases. Discover the right way to measure performance by ensuring data validity through key tactics and realize how accurate measurements can help drive business success. 

Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 

Businesses are turning to virtual desktops to deliver the security, mobility and ease of management they need. In this essential white paper, discover how your company can get the most out of your virtual desktop deployment with tips for optimizing Citrix XenDesktop 5.5. 

Join today's webcast to learn how to increase both predictability and collaboration and gain insights that make application development and testing more efficient, agile and quality-oriented by connecting application lifecycle management (ALM) systems with development tools and developers' integrated development environments (IDEs). 

The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers. 

Read this white paper to learn about one company offering early implementation for Java EE 6. Discover how this server meets the high-performance specifications that your organization needs while remaining easy to use, configure, and administrate.