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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Modern Infrastructure e-zine CIO edition: Managing the next-generation data center by SearchCIO.com

February 2013 - (Free Research)
This special CIO edition of Modern Infrastructure e-zine demonstrates how today's data center technologies are fully intertwined with business strategies. Read now to uncover why CIOs should be considering cloud computing and data center transformation as a business issue first, and a technology issue second. 
(EZINE) READ ABSTRACT |

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist

October 2011 - (Free Research)
This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis. 
(WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by GoToAssist

May 2008 - (Free Research)
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. 
(WHITE PAPER) READ ABSTRACT |

Service Management Virtual Simulation (tool) by IBM

December 2009 - (Free Research)
Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM. 
(RESOURCE CENTER)

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks

August 2007 - (Free Research)
Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey. 
(WHITE PAPER) READ ABSTRACT |

Removing the Risks and Complexities of Business Email Management by Iron Mountain

June 2009 - (Free Research)
Email is central to all organizations and has become the most essential business application of all. As a result, the ability to continuously protect, store, manage and archive great volumes of email is now a key business issue; Iron Mountain's Total Email Management Suite is the answer. 
(DATA SHEET) READ ABSTRACT |

The Case for NSF - How Archiving in NSF Format Preserves Data Integrity by Sherpa Software

July 2010 - (Free Research)
The need for archiving electronic records, including electronic mail [email] continues to grow. Large volumes of electronic records, including email, increased storage limitations, government regulations and legal implications have made the need to archive information a critical business issue. Is there a preferred storage format? 
(WHITE PAPER) READ ABSTRACT |

Business Analytics: Helping You Put an Informed Foot Forward by SAS

July 2010 - (Free Research)
What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more. 
(WHITE PAPER) READ ABSTRACT |

Shaping the Future for Higher Education and Research Institutions with SAP by SAP America, Inc.

February 2008 - (Free Research)
This document discusses the solutions and best practices supported by SAP solutions to meet the needs in the higher education and research industry. It outlines the business issues this industry faces and recommended strategies for success. 
(CASE STUDY) READ ABSTRACT |

SAP Outsourcing for Mid-Market Companies: A Comparison of Three Leading Providers by itelligence, Inc.

March 2011 - (Free Research)
Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider. 
(WHITE PAPER) READ ABSTRACT |

Email Archiving in Exchange 2010: Are Third-Party Solutions Still Necessary? by Proofpoint, Inc.

February 2010 - (Free Research)
With the introduction of basic email retention and discovery features in Exchange 2010, some organizations are delaying or canceling the deployment of third-party email archiving solutions. But can Exchange adequately address these three critical business issues? And what about organizations that aren't planning to upgrade anytime soon? 
(WEBCAST) READ ABSTRACT |

Governance, Risk, Compliance: Policy Management Methods and Tools by Symantec Corporation

December 2009 - (Free Research)
IT managers are looking to governance structures and the discipline of risk management to help them make decisions and create sustainable processes around regulatory compliance. Read this E-book to learn more about risk management and evaluating GRC solutions. 
(EBOOK) READ ABSTRACT |

Help Alleviate Batch Windows with Reliable, Timely Data Delivery by IBM

March 2011 - (Free Research)
This paper examines the business issues that drive organizations to consider a real-time change data capture solution to optimize ETL processes. This helps alleviate batch windows to enable the delivery of timely, trusted information to the business. 
(WHITE PAPER) READ ABSTRACT |

Get Personal: Capitalize On Your Subscriber Data With a Unified User Profile by Hewlett-Packard Company

September 2008 - (Free Research)
This white paper discusses the role of user profile management. HP’s solution for this business issue is discussed as a means of addressing the subscriber experience infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Get Personal: Capitalize On Your Subscriber Data With a Unified User Profile by Hewlett-Packard Company

September 2008 - (Free Research)
This white paper discusses the role of user profile management. HP’s solution for this business issue is discussed as a means of addressing the subscriber experience infrastructure. 
(WHITE PAPER) READ ABSTRACT |

NIKSUN Central Manager 2005 by NIKSUN

NIKSUN Central Manager is a Web-based application that provides services to remotely manage NIKSUN appliances. The ability to simultaneously deploy and manage all the NIKSUN appliances from a central console with a single keystroke, enables administrators to save con… 
(HARDWARE PRODUCT)

Top Use Cases for Desktop Virtualization by Citrix

November 2013 - (Free Research)
This whitepaper outlines the top use cases for desktop virtualization and how it can help address the biggest pain points affecting IT today. 
(WHITE PAPER) READ ABSTRACT |

Succeeding with Proactive IT with ASG's metaCMDB by ASG Software Solutions

February 2010 - (Free Research)
This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption. 
(WHITE PAPER) READ ABSTRACT |

Meet Healthcare Business Needs with Document Workflow Technology by Captaris, Inc.

February 2008 - (Free Research)
Discover how document-centric workflow will benefit healthcare organizations and how it manages the lifecycle of medical documents and patient records, from the initial capture through process management, delivery and archive stages. 
(WHITE PAPER) READ ABSTRACT |

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company

November 2008 - (Free Research)
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. 
(WHITE PAPER) READ ABSTRACT |

Fighting Back Against Network Complexity by Infoblox

October 2013 - (Free Research)
Network management is becoming increasingly difficult, costly and time-consuming. Legacy manual procedures cannot keep up with today's complex networks. Read this white paper to learn why implementing network automation is critical to managing your network. 
(WHITE PAPER) READ ABSTRACT |

Moving to Sarbanes-Oxley Compliance in Three Days Using EventTracker by Prism Microsystems Inc.

June 2008 - (Free Research)
The purpose of this document is to explain how EventTracker can help your organization meet the audit reporting requirements of The Sarbanes-Oxley Act of 2002 (SOX). 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Virtualization Best Practices 2010 - Virtualization Project Planning by Dell and Microsoft

April 2010 - (Free Research)
This presentation transcript examines how effective server room deployment and management can maximize efficiency and minimize costs in virtual environments. Gain insight into key steps for evaluating your current infrastructure and realizing the benefits of virtualization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The CIO's Guide to Fixed Mobile Convergence by BlackBerry

April 2010 - (Free Research)
Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. 
(WHITE PAPER) READ ABSTRACT |

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