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9 Critical Steps in Designing Enterprise-Wide Feedback Systems by MarketTools, Inc.
November 24, 2009 - (Free Research)
This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
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The Case for Investing in Business Analytics Technology by SAS Institute Inc.
October 23, 2009 - (Free Research)
Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.
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Focusing on High-Tech Manufacturers by Infor CRM
October 23, 2009 - (Free Research)
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo
November 09, 2009 - (Free Research)
This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
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Video White Paper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation
June 10, 2009 - (Free Research)
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
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Download the Fall 2009 edition of Perform Magazine by Actuate
September 10, 2009 - (Free Research)
Download Perform today for informative and insightful articles including how open source is changing the face of enterprise software, tips from the field on how to ignite enterprises to reach new levels of performance excellence, and deliver unmatched insight to users.
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Acxiom Deploys Business Intelligence for Best-of-Breed Solutions by SAP America Inc
October 13, 2009 - (Free Research)
Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI.
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The Friendly Face of IT: User-friendly IT Management by Numara Software
January 06, 2009 - (Free Research)
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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Maximizing Customer Value with Oracle Business Intelligence Applications by Oracle Corporation
December 01, 2007 - (Free Research)
This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.
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Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters
May 01, 2009 - (Free Research)
In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
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Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2 by SAP AG
August 01, 2007 - (Free Research)
Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.
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Top 10 Reasons Customers Choose SAP for Business Transformation by SAP AG
January 01, 2006 - (Free Research)
SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
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Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3 by SAP AG
August 01, 2007 - (Free Research)
The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.
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Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry by SAP America Inc
March 31, 2009 - (Free Research)
Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
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How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation
January 08, 2009 - (Free Research)
The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
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Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions by Sun Microsystems, Inc.
October 22, 2009 - (Free Research)
Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment.
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Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM
October 22, 2009 - (Free Research)
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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Publisher Targets Most Profitable Subscribers with SPSS by SPSS Inc. Worldwide Headquarters
May 04, 2009 - (Free Research)
To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.
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American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics by SPSS Inc. Worldwide Headquarters
February 20, 2009 - (Free Research)
To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
(E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
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