The impacts of a system outage are felt within minutes of the incident and range from production and shipping stoppages to lost business, industry penalties and failed audits. Read this paper to learn how a disaster recovery (DR) plan based in the cloud mitigates these risks and protects the interests of shareholders, investors and customers. 

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 

CPG companies are discovering that high product volume sales come at the expense of extreme data complexity. Companies struggle to maintain open lines of communication with retail customers and distributors trying to manage the flow of product. Learn how CPG companies deliver BI to business managers to better manage fluctuating product demand. 

As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. 

This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application. 

To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. 

This exclusive research reveals what IT professionals really think about technology, their employers, and their careers 

This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers. 

Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, and encryption, all supported with common management tools. 

Mobile network sharing – whether it is sharing tower sites or radio access network (RAN)components – is not a new concept in the industry. Despite the challenges associated, its meritas a cost-effective way to deploy or operate a mobile network has been evident for years. 

As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. 

This expert e-guide explores the difference in the benefits of enterprise resource planning (ERP) for small and midsized businesses (SMBs) versus larger organizations and sheds light on what to avoid when midmarket organizations lack the IT resources needed when buying ERP software.