Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps July 06, 2012 - (Free Research) Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Password Self Help – Password Reset for IBM i by Safestone Technologies June 07, 2011 - (Free Research) Check out this white paper to learn about a self help password application that can give you a high ROI and free up time to work on more business critical issues.  (WHITE PAPER) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc. April 05, 2011 - (Free Research) Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.  (WHITE PAPER) READ ABSTRACT |

Business Analytics: Helping You Put an Informed Foot Forward by SAS Institute Inc. July 30, 2010 - (Free Research) What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more.  (WHITE PAPER) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.  (WHITE PAPER) READ ABSTRACT |

Workload-Optimized Systems For Superior Business Value by IBM February 2012 - (Free Research) This brief white paper examines why making the right server choices can help solve many challenges. It contrasts x86 multi-cores with Power Systems and mainframes. Read on to learn how making the right server choices can help an enterprise realize greater ROI while also helping extracting greater business value from the servers that it buys.  (WHITE PAPER) READ ABSTRACT |

IBM Advances Research Through Cloud Computing to Help Solve Real-World Problems by IBM September 2010 - (Free Research) Watch this video to see how IBM is helping research organizations take advantage of cloud computing solutions to help these groups do more with less.  (VIDEO) READ ABSTRACT |

How can Identity and Access Management Improve IT Security and Reduce Risk to Help Drive my Business? by CA Technologies. September 2010 - (Free Research) IAM builds a foundation for effective security by helping ensure all users have only the appropriate level of access rights to all protected resources, and that those rights are enforced appropriately. Read this executive brief to learn more about taking control of IT operations and information security with Content-Aware IAM.  (WHITE PAPER) READ ABSTRACT |

Québec City International Modernizes Airport to Draw More Travelers, With Collaboration From Cisco and HP by Hewlett-Packard Company January 2009 - (Free Research) In January of 2009, Cisco and HP announced Québec City's Jean Lesage International Airport (Aéroport de Québec) has completed the modernization of its airport terminal using solutions from the two companies. This press release details the vital roles these companies played.  (PRESS RELEASE) READ ABSTRACT |

Automating System i Message and Resource Management by Help/Systems May 2010 - (Free Research) Automated, centralized message control and resource monitoring can help you manage your System i more easily and with fewer staff. This white paper describes some of the tasks you’ll face, some tips to help you get started, and the benefits of automating your system management with Robot/CONSOLE.  (WHITE PAPER) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator May 2010 - (Free Research) This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout.  (WHITE PAPER) READ ABSTRACT |

Oracle Exadata: Benefits for SAP by Oracle Corporation UK Ltd April 2013 - (Free Research) View this white paper to learn more about the comprehensive features that help easily manage the most demanding transaction processing, business intelligence and content management. It outlines a wide range of options to help extend the database and help grow your business as well as improve your users performance, security and availability.  (WHITE PAPER) READ ABSTRACT |

Top ten reasons to automate your IT processes by Hewlett-Packard Limited August 2012 - (Free Research) As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs.  (WHITE PAPER) READ ABSTRACT |

Case Studies: Meet Sesco and Dominion by LogMeIn, Inc. April 2013 - (Free Research) Uncover the solution two organizations put in place that helped them achieve ridiculously simple screen-sharing capabilities which fostered collaboration, increased productivity, and had a near-instant effect on their bottom line.  (CASE STUDY) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel August 2008 - (Free Research) This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.  (WHITE PAPER) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies April 2011 - (Free Research) This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.  (EGUIDE) READ ABSTRACT |

Seven Ways ITIL Can Help You in an Economic Downturn by BMC Software, Inc. June 2009 - (Free Research) IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...  (WHITE PAPER) READ ABSTRACT |

Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations Analyze and Develop Their Services Strategy by Telelogic, An IBM Company May 2007 - (Free Research) This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services.  (WHITE PAPER) READ ABSTRACT |

Optimizing the Business Value of IT: How IT Investment Portfolio Management Helps Drive High Performance by Accenture June 2008 - (Free Research) Accenture has developed the Investment Portfolio Management Framework, a diagnostic model to help CIOs and top business executives align IT investments with the business needs and improve the management of limited IT resources.  (WHITE PAPER) READ ABSTRACT |

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software April 2008 - (Free Research) This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.  (WHITE PAPER) READ ABSTRACT |

Accelerating Customer Success: For Nearly Four Decades, We've Helped Customers Get There Faster by SoftwareAG Inc., USA February 2009 - (Free Research) Software AG is a leading independent Business Infrastructure Software provider and their solutions help companies achieve business results and competitive differentiation faster.  (ARTICLE) READ ABSTRACT |

Enterprise Engineer 3.5 by McLaren Software McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications...  (SOFTWARE PRODUCT)

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

Network Security Checklist by Cisco Systems, Inc. February 2008 - (Free Research) Every SMB should have a written (and thoughtfully prepared) network-security plan in place. This white paper provides tips to help you develop one for your company.  (WHITE PAPER) READ ABSTRACT |

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