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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..
Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
>> Discover more offerings from Cisco Systems, Inc..

Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps

July 06, 2012 - (Free Research)
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Data Centre Risk Index 2013 by ComputerWeekly.com

June 03, 2013 - (Free Research)
The Data Centre Risk Index 2013 evaluates risks likely to affect the successful operation of data centre facilities in the 30 most important global markets. 
(IT BRIEFING) READ ABSTRACT |

Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK

August 23, 2010 - (Free Research)
Organisations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process. 
(WHITE PAPER) READ ABSTRACT |

Core Acceleration: Just Switch It by Cisco (E-mail this company)

April 01, 2014 - (Free Research)
This in-depth guide explores some top network technologies and helps you decide which can best help your network perform at optimal speeds. 
(WHITE PAPER) READ ABSTRACT |

ExtremeZ-IP: Could ExtremeZ-IP Help Your Business? by Acronis

October 15, 2013 - (Free Research)
Find out if ExtremeZ-IP is right for your environment and can deliver a better experience for Mac users and your IT department. 
(DOWNLOAD) READ ABSTRACT |

A Framework for 2.0 Adoption in the Enterprise by NewsGator

May 05, 2010 - (Free Research)
This report draws from the knowledge of full‐time practitioners who orchestrate enterprise‐wide rollouts in their organizations. We outline patterns of adoption and highlight practical insight that will help your company and your clients plan for the process and help set realistic expectations for a successful 2.0 rollout. 
(WHITE PAPER) READ ABSTRACT |

Best Practices: A Checklist for Backup Tapes by Iron Mountain

February 24, 2012 - (Free Research)
Check out these best practices to get the most out of your tape backups. Discover keys to help you define your needs and ensure future success by establishing regular testing of recovery procedures. Also included is a breakdown of tape's lifecycle to help you better understand the backup process, and tips for proper tape handling and transport. 
(WHITE PAPER) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies

April 2011 - (Free Research)
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support. 
(EGUIDE) READ ABSTRACT |

 Password Self Help – Password Reset for IBM i by Safestone Technologies

June 2011 - (Free Research)
Check out this white paper to learn about a self help password application that can give you a high ROI and free up time to work on more business critical issues. 
(WHITE PAPER) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc.

April 2011 - (Free Research)
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways ITIL Can Help You in an Economic Downturn by BMC Software, Inc.

June 2009 - (Free Research)
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations Analyze and Develop Their Services Strategy by Telelogic, An IBM Company

May 2007 - (Free Research)
This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services. 
(WHITE PAPER) READ ABSTRACT |

Optimizing the Business Value of IT: How IT Investment Portfolio Management Helps Drive High Performance by Accenture

June 2008 - (Free Research)
Accenture has developed the Investment Portfolio Management Framework, a diagnostic model to help CIOs and top business executives align IT investments with the business needs and improve the management of limited IT resources. 
(WHITE PAPER) READ ABSTRACT |

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software

April 2008 - (Free Research)
This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. 
(WHITE PAPER) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 
(WHITE PAPER) READ ABSTRACT |

Accelerating Customer Success: For Nearly Four Decades, We've Helped Customers Get There Faster by SoftwareAG Inc., USA

February 2009 - (Free Research)
Software AG is a leading independent Business Infrastructure Software provider and their solutions help companies achieve business results and competitive differentiation faster. 
(ARTICLE) READ ABSTRACT |

ERP Software Acquisition in an FDA Regulated Environment by SoftBrands, Inc.

March 2008 - (Free Research)
This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Driving Profitability through Information Security by Tableau Software

September 2010 - (Free Research)
While recognizing the need for security is a positive step, many of these organizations are missing an opportunity to improve their operations by using the same tools. In this document you will find some tactics you can add to your security playbook to help make your employees more productive and to help improve your organization’s efficiency. 
(EBOOK) READ ABSTRACT |

Business Analytics: Helping You Put an Informed Foot Forward by SAS

July 2010 - (Free Research)
What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Engineer 3.5 by McLaren Software

McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications... 
(SOFTWARE PRODUCT)

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.

February 2008 - (Free Research)
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. 
(WHITE PAPER) READ ABSTRACT |

Rethink Virtualization in Business Terms with HP and VMware by VMware, Inc.

February 2009 - (Free Research)
Virtualization is paramount to achieving better business outcomes. It can help you deliver applications and business services more quickly, put unused data center capacity to work, and enhance your availability, continuity and security strategies. Read about how HP and VMware can help you gain greater business advantages with virtualization. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Network Security Checklist by Cisco Systems, Inc.

February 2008 - (Free Research)
Every SMB should have a written (and thoughtfully prepared) network-security plan in place. This white paper provides tips to help you develop one for your company. 
(WHITE PAPER) READ ABSTRACT |

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