TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities by Aprimo, Inc. June 2008 - (Free Research) An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs. (WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Identify Sales and Marketing Misalignment by The Content Factor (E-mail this company) November 2006 - (Free Research) As a manager faced with misaligned marketing and sales operations, what can you do? CRM-based dashboards and campaign management solutions can help bridge the gap and provide a more integrated view of sales and marketing activities. This paper explains some things you can do before major campaigns to ensure cohesion between sales and marketing. (WHITE PAPER) READ ABSTRACT |

Universal Secure Remote Access: Disaster Recovery Guide Four by F5 Networks (E-mail this company) April 2007 - (Free Research) Access to corporate applications and data is vital to help keep your business running as usual, yet, a wide range of concerns can quickly disrupt business processes. The business impact can be significant, leading to poor customer service, loss of credibility and brand, as well as loss of revenue and market share. (WHITE PAPER) READ ABSTRACT |

CA IT Process Automation by Computer Associates (CA) July 2008 - (Free Research) IT process automation allows customers to automate activities within the IT data center itself. Read this paper to discover how this is a simple solution for your company. (WHITE PAPER) READ ABSTRACT |

eGuide: Virtualization Management - Best Practices, Market Trends by HP, Citrix, and Intel September 2008 - (Free Research) As enterprises embrace virtualization, IT sees a need for better management tools for this new technology. In this E-Guide from SearchServerVirtualization.com learn about monitoring physical and virtual environments and other issues concerning IT. (E-LEARNING TUTORIAL) READ ABSTRACT |

Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system? (WHITE PAPER) READ ABSTRACT |

Business Velocity on a New Scale by BlueArc Corp. April 2008 - (Free Research) Customers in all markets are seeing demand for new levels of storage performance, flexibility, and scalability to cope with today's data intensive environments. This Resource Center highlights technologies that can help you achieve this. (WHITE PAPER) READ ABSTRACT |

Application Delivery Controller Performance Report by F5 Networks (E-mail this company) September 2007 - (Free Research) The market for Application Delivery Controllers is very competitive, with nearly every vendor claiming a performance advantage in one scenario or another. Unfortunately, the claims from each vendor rest on differing definitions of performance criteria. This document details the results of comprehensive performance testing of F5, Cisco, and Citrix. (WHITE PAPER) READ ABSTRACT |

Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel, Inc. (E-mail this company) August 2005 - (Free Research) Executives at First American realized that they were spending an enormous amount of time & money maintaining help desk software that didn't meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns & save over $2 million in upgrades & hardware costs, & $500,000 annually on maintenance costs. (WHITE PAPER) READ ABSTRACT |

Workforce Management Patient Care & Enhanced Financial Performance by Infor. March 2008 - (Free Research) Learn how comprehensive workforce management processes can transform common challenges of healthcare enterprise into opportunities. Discover how to improve the quality of patient care, meet regulatory compliances and reduce costs. (WHITE PAPER) READ ABSTRACT |

White Paper: F5 FirePass Endpoint Security by F5 Networks (E-mail this company) April 2007 - (Free Research) Endpoint security has become an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office. Learn more about how you can ensure your infrastructure remains protected. (WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management: The Next Generation of Performance Management and BI by Oracle Corporation. July 2008 - (Free Research) Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance. (WEBCAST) READ ABSTRACT |

Podcast: Securing Mobile Devices on Converged Networks by Trusted Computing Group Administration (E-mail this company) September 2006 - (Free Research) This podcast will provide an overview of the security threats facing mobile devices & the existing solutions for shoring up those security holes. It will also discuss a new technical specification from the Trusted Computing Group--developed to address the specific global needs of wireless & mobile security from a consumer & enterprise perspective. (PODCAST) READ ABSTRACT |

Securing Mobile Devices on Converged Networks by Trusted Computing Group Administration (E-mail this company) August 2006 - (Free Research) This paper will provide an overview of the security threats facing mobile devices & the existing solutions for shoring up those security holes. It will also discuss a new technical specification from the Trusted Computing Group--developed to address the specific global needs of wireless & mobile security from a consumer & enterprise perspective. (WHITE PAPER) READ ABSTRACT |

E-discovery considerations for Lotus Notes Domino organizations by Sherpa Software February 2008 - (Free Research) This webcast explains how the e-discovery process works and discusses how to prepare and protect your organization from potential e-discovery pitfalls. (WEBCAST) READ ABSTRACT |

ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era by Brocade Communications Systems, Inc. April 2008 - (Free Research) No longer primarily concerned with blockbased, transactional data, new IT initiatives must deal with a new breed of data--one that is almost exclusively file-based. (ANALYST REPORT) READ ABSTRACT |

Oracle Database Vault by Oracle Corporation. July 2008 - (Free Research) Oracle Database Vault is the industry's leading database security solution for addressing regulatory compliance and concerns over internal threats. (WHITE PAPER) READ ABSTRACT |

Concord Camera Shoots for Better Backups and Restores with ExaGrid Disk-based Backup by ExaGrid Systems, Inc. April 2008 - (Free Research) This white paper presents a case study on Concord Camera and how they overcame their backup woes through an efficient disk-based backup solution. (WHITE PAPER) READ ABSTRACT |

Building the Business Case for Host Intrusion Defense by Third Brigade June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas. (WHITE PAPER) READ ABSTRACT |

Leading Practices for Successful Enterprise Performance Management by BearingPoint August 2008 - (Free Research) In this webcast learn how business intelligence (BI) and performance management solutions can help you unleash the value of your data to enable better decision-making and more effective performance management. (WEBCAST) READ ABSTRACT |

Solution Guide for Business Continuity & Disaster Recovery by F5 Networks (E-mail this company) IT managers today must be ready for the unexpected, especially in consideration of new industry & government rules concerning data protection & disaster recovery. It is only recently that several new technologies have emerged that are changing the way we think about disaster recovery & business continuity planning.  (HARDWARE PRODUCT)

IPTV Test and Measurement Best Practices by Alcatel Lucent May 2008 - (Free Research) This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. (WHITE PAPER) READ ABSTRACT |

Network Security Checklist by Cisco Systems, Inc February 2008 - (Free Research) Every SMB should have a written (and thoughtfully prepared) network-security plan in place. (WHITE PAPER) READ ABSTRACT |

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks (E-mail this company) November 2007 - (Free Research) The allusions to the fact that IMS architecture, in design and implementation, is nearly identical to SOA within the enterprise application development market are not without merit. In fact, with the exception of the actual protocols used they have nearly the same goal and exactly the same issues; availability, performance, and security. (WHITE PAPER) READ ABSTRACT |

Meet Healthcare Business Needs with Document Workflow Technology by Captaris February 2008 - (Free Research) Discover how document-centric workflow will benefit healthcare organizations and how it manages the lifecycle of medical documents and patient records, from the initial capture through process management, delivery and archive stages. (WHITE PAPER) READ ABSTRACT |

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