TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		BIG-IP Local Traffic Manager by F5 Networks. The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, more... >> Discover more offerings from F5 Networks.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

Mail Attender® for Exchange - Mailbox, PST and Public Folder Management by Sherpa Software (E-mail this company) Mail Attender® for Exchange is a scalable content management tool. Administrators can manage information in mailboxes, PST files, desktop/servers and public folders to enforce policy, compliance, and storage quotas. Offers comprehensive statistical reporting capabilities. Free Trial Download  (SOFTWARE PRODUCT)

Quest MessageStats™ by Quest Software, Inc Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Ensuring Working Business Communications during and after a Business Disruption Event by AT&T Corp June 2008 - (Free Research) ny firms fail to consider how lines of communication will stay open in the event of a Business Disruption Event. Make sure your company’s mobile infrastructure is able to handle the increased demands while also maintaining security. (WHITE PAPER)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Podcast: Intelligent Branch Office Communication Strategies by Avaya, Inc June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions. (WHITE PAPER) READ ABSTRACT |

PODCAST: Integrated Network Faxing: The Key To Improved Productivity And Information Security by GFI Software, Inc. August 2008 - (Free Research) With an integrated network faxing solution, you can save thousands of dollars in labor costs alone and improve productivity. At the same time your faxes can be readily prepared, and more professional in appearance. Higher productivity and lower costs... (PODCAST) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya, Inc June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) READ ABSTRACT |

Best Practices for Enhancing Email Security and Combating Spam in the Midmarket by McAfee, Inc. April 2008 - (Free Research) Checkout this E-Guide to learn how your organization can address email security with its existing staff through solutions that are easy to implement and do not require any specialized skills or training. (WHITE PAPER) READ ABSTRACT |

Outbound Email and Data Loss Prevention in Today’s Enterprise, 2008 by Proofpoint, Inc. January 2008 - (Free Research) This paper shows you how to properly secure your company's email messages while complying with regulations such as HIPAA, PCI DSS and details the impact of HIPAA, PCI DSS, PIIG, and other new government and industry guidelines on em... (WHITE PAPER) READ ABSTRACT |

Unified Communications Interactive Overview by Cisco Systems, Inc February 2008 - (Free Research) Watch this video and see how network technology can work with your existing tools to streamline processes, control costs, and boost customer satisfaction. (DEMO) READ ABSTRACT |

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Financial Services Firms (Part 1 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses only on the financial services segment of the market. (WHITE PAPER) READ ABSTRACT |

Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates Several Benefits For SMB Professional Services Firms (Part 3 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market. (WHITE PAPER) READ ABSTRACT |

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Manufacturing Services Firms (Part 2 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms. (WHITE PAPER) READ ABSTRACT |

Keeping Your Workforce Connected by Cisco Systems, Inc March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business. (WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies. The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.  (SOFTWARE PRODUCT)

Changing Business, Changing Lives by Avaya, Inc June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit. (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT |

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT)

Bloxx Tru-View Technology Web Filter: Butler Group View by Bloxx, Inc. September 2008 - (Free Research) Bloxx is a provider of third-generation Web Filtering solutions and its appliance-based Tru-View Technology (TVT) solution is tasked with reducing the risks to business and its users from inappropriate Internet use. (WHITE PAPER) READ ABSTRACT |

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) READ ABSTRACT |

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT)

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