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Presentation Transcript of APM Best Practices: Real-World Examples of Successful APM Strategies by Hewlett-Packard Company

August 20, 2010 - (Free Research)
This presentation transcript explains how organizations can reduce service disruptions and improve IT management through application and performance monitoring. Discover tools that can be leveraged to lower infrastructure costs while delivering other business benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Boeing Commercial Aviation Services IT performance, availability, customer satisfaction soars by Hewlett-Packard Company

August 31, 2010 - (Free Research)
This case study details how Boeing's Commercial Aviation Services division leveraged application performance management (APM) tools to improve availability of business critical applications; empower application teams to take ownership of system availability and performance; streamline business processes; and lower costs. 
(WHITE PAPER) READ ABSTRACT |

Combat Cybercrime, Demonstrate Compliance and Streamline IT Operations by ArcSight, an HP Company

March 02, 2010 - (Free Research)
This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out. 
(WHITE PAPER) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com

December 01, 2010 - (Free Research)
The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. 
(WHITE PAPER) READ ABSTRACT |

GPS Receiver Testing by National Instruments

January 2006 - (Free Research)
Today, the power of software enables you to create GPS waveforms that accurately emulate the real word signal. In addition, advances in instrument bus technology enable record and playback of live GPS signals with PXI instrumentation. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Selling the CIO on Business Services by Alcatel-Lucent

October 2008 - (Free Research)
This transcript is a printable version of the video presented by enterprise expert Gary Audin which is designed to help service providers sell beyond connectivity. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
(ASP)

Presentation Transcript: Next-Generation Service Provider Platforms: What Do Service Providers Need? by Alcatel-Lucent

December 2008 - (Free Research)
This transcript, a printable version of the video from enterprise expert Tom Nolle, addresses the marginalization that operators face from over-the-top disintermediation - caused by exploding operating costs that result from declining revenue per bit. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Service Delivery Best Practices: Translating Customer Needs into Network Services by Alcatel-Lucent

November 2008 - (Free Research)
This transcript is a printable version of the webcast presented by enterprise expert Tom Nolle which is designed to help service providers examine the methodology associated with creating optimally profitable services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Security for a Faster World - Issue 1 2012 by Hewlett-Packard Limited

April 2014 - (Free Research)
This issue of “Security for a Faster World” takes a look at the kind of attacks being perpetrated against today’s businesses, including hacktivist attacks and advanced persistent threats (APTs) and examines the practices and technologies these organisations can use to keep themselves secure. 
(WHITE PAPER) READ ABSTRACT |

Top Five Considerations for Self-Service BI Dashboards by IBM

August 2013 - (Free Research)
This resource introduces a self-service BI technology that allows users to manage their own analytics needs. View now to discover how self-service BI can help your organization, and learn the top 5 things to consider before implementing such a technology. 
(WHITE PAPER) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Rave Reviews: How to Dazzle Decision Makers with Data by IBM

January 2014 - (Free Research)
View the following webcast to join Dr. Robin Bloor, Chief Analyst at The Bloor Group and Noah Iliinsky, Visualization Expert at IBM as they reveal the key opportunities that can be gained from properly deployed data visualization. The two also cover the 4 pillars to use for effective data visualization and what you can do to capitalize on them. 
(WEBCAST) READ ABSTRACT |

Turn Identity into a Business Enabler, Not an IT Bottleneck by Radiant Logic, Inc.

December 2013 - (Free Research)
This white paper highlights the benefits of a federated identity that can help you improve efficiencies, reduce risks, and maximize ROI. 
(WHITE PAPER) READ ABSTRACT |

Mobile CRM for Optimal Sales Performance by Oracle Corporation UK Ltd

December 2012 - (Free Research)
To support today's sales people, organizations need customer relationship management (CRM) mobility solutions, providing secure access to critical information both on and offline. Access this white paper today to learn more about the ways in which mobility can be leveraged in order to improve business. 
(WHITE PAPER) READ ABSTRACT |

Key tips to develop better content by Jive Software

July 2013 - (Free Research)
Do you want to improve your content? Today, the right content can set your business apart from its competitors. View this resource to learn more about how to improve your content marketing. It outlines 5 key asset development challenges and how social collaboration can help you master them. 
(WHITE PAPER) READ ABSTRACT |

Three Steps to Put Predictive Analytics to Work by SAS

April 2014 - (Free Research)
Consult the following white paper to explore the 3 steps you need to get predictive analytics up and running. 
(WHITE PAPER) READ ABSTRACT |

PPM: What's the ROI? by CA Technologies.

August 2012 - (Free Research)
This informative white paper offers an in-depth look at the benefits and ROI of one PPM suite that combines project, resource, and financial management with comprehensive portfolio analysis and assessment. Read now to view an example business case, and discover the benefits this technology could offer you. 
(WHITE PAPER) READ ABSTRACT |

Rethinking Enterprise Mobility: The Way It Should Be: Podcast by CA Technologies.

March 2014 - (Free Research)
In this exclusive podcast, industry expert Jack Madden takes an in-depth look at enterprise mobility to help you gain a comprehensive knowledge of the trend that is sweeping across the business world. 
(PODCAST) READ ABSTRACT |

The Big Shift to Cloud-based Security by Qualys

April 2014 - (Free Research)
Access this resource to discover the benefits of cloud-based security, especially for small and medium-sized businesses (SMBs) who have fewer resources when mitigating increasing risks and compliance mandates. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

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