Business To Business Customer Support White Papers, Business To Business Customer Support Software, Business To Business Customer Support Research, Hardware and Services

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

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The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc.

February 01, 2012 - (Free Research)

Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.

(WHITE PAPER)

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Best Practices for Mobile Device Support by LogMeIn, Inc.

February 08, 2012 - (Free Research)

Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 04, 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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Social engagement tips from author Qualman by Infor CRM

February 07, 2012 - (Free Research)

Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.

(EGUIDE)

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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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Tread carefully with social media-based customer loyalty programs by Infor CRM

February 07, 2012 - (Free Research)

Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.

(EGUIDE)

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Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM

February 07, 2012 - (Free Research)

This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

(EGUIDE)

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Apply the power of CRM to build customer loyalty by Infor CRM

February 07, 2012 - (Free Research)

This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.

(EGUIDE)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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TouchPoints TV: Rochelle Schard, Infor by Infor WFM Workbrain

February 06, 2012 - (Free Research)

In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).

(VIDEOCAST)

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Eshgro grows eightfold helping its clients move toward being Instant-On Enterprises by HP and Intel

February 08, 2012 - (Free Research)

This case study explores how converged infrastructure solutions helped one organization expand the ability to host virtual workspaces including line-of-business applications and drive down customer IT costs.

(CASE STUDY)

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Information Security Services - PCI Compliance: Has your QSA thrown you under a bus? by Dell SecureWorks UK

May 04, 2011 - (Free Research)

Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems.

(WHITE PAPER)

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Getting ROI Out of Your ERP system by IFS

February 01, 2012 - (Free Research)

In this e-guide, readers will learn more about the basics of ERP and how to reduce maintenance and support costs for these systems.

(EGUIDE)

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Cloud Computing - What is its Potential Value for Your Company? by Google Apps

January 19, 2011 - (Free Research)

Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.

(WHITE PAPER)

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Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 04, 2012 - (Free Research)

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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CSO Insights: A Sales Rep's Digital Admin by DocuSign, Inc.

February 07, 2012 - (Free Research)

This study examines the benefits of e-signature systems for sales performance optimization.

(WHITE PAPER)

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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

July 06, 2010 - (Free Research)

Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.

(WHITE PAPER)

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eBook: Moving to the Cloud by Google Apps

July 06, 2010 - (Free Research)

Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to Google Apps.

(WHITE PAPER)

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Data Storage in the Cloud - Can you Afford Not To? by Riverbed Technology, Inc.

July 01, 2011 - (Free Research)

Storing data in the cloud overcomes a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage.

(WHITE PAPER)

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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

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Is Your Network Ready for Cloud Computing - Presentation Transcript by Cisco Systems, Inc.

February 08, 2012 - (Free Research)

This presentation transcript will look at areas to cover with the cloud provider, including possible adjustments to firewalls and other perimeter defenses such as IPS, and how to ensure the changes don’t violate security policy.

(PRESENTATION TRANSCRIPT)

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Profitability Analysis & Optimization: Gaining a competitive edge by IBM

February 08, 2012 - (Free Research)

Improved business processes, powered by optimized technology, can help many companies significantly improve their profitability. Read this paper released by BPM Partners to see how a business can take advantage of new trends and tools for profitability.

(WHITE PAPER)

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Integrated and Automated Budget, Program and Performance Reporting by IBM

February 08, 2012 - (Free Research)

Read this paper to learn how IBM Cognos FSR with TM1 helps budget and finance teams to automate the generation of complex, process driven reports while maintaining the agency’s current business processes and disclosure management

(WHITE PAPER)

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XBRL Mandate for Dummies by IBM

February 08, 2012 - (Free Research)

This guide helps organizations assemble the right people, make the right investment in a solution and helps finance create best practices to ensure a successful XBRL compliance. Read this now and learn what XBRL is, how it works and why it’s mandated, best practices to prepare for an XBRL mandate, who to involve in the mandate process and more.

(EBOOK)

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