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CW Buyer's Guide: Outsourcing by ComputerWeekly.com

July 05, 2011 - (Free Research)
This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Why Third Party Data Storage Maintenance is Right for You by MSDI

July 07, 2011 - (Free Research)
Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization. 
(WHITE PAPER) READ ABSTRACT |

CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com

October 22, 2010 - (Free Research)
Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool. 
(WHITE PAPER) READ ABSTRACT |

The Five Critical SLA Questions by IBM

February 24, 2011 - (Free Research)
SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements. 
(WHITE PAPER) READ ABSTRACT |

Service Management Virtual Simulation (tool) by IBM

December 07, 2009 - (Free Research)
Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM. 
(RESOURCE CENTER)

Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee by CA Technologies.

October 19, 2010 - (Free Research)
Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance. 
(CASE STUDY) READ ABSTRACT |

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies.

December 07, 2011 - (Free Research)
Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: A Framework for Assuring IT Service Quality and Performance by CA Technologies.

July 09, 2009 - (Free Research)
Service, according to ITIL, is based on the use of Information Technology and supports the Customer's Business Process. An IT Service is made up from a combination of people, processes and technology and should be defined in an Service Level Agreement. Learn about a framework for assuring IT service quality and performance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders

June 01, 2008 - (Free Research)
This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes. 
(WHITE PAPER) READ ABSTRACT |

SharePoint E-zine Volume 13: Nailing Down SharePoint Service-Level Agreements by SearchWinIT

August 17, 2009 - (Free Research)
Set the terms for server availability in your SharePoint governance document as part of a service-level agreement. Learn in this month's issue how to create realistic metrics that go hand in hand with governance policies. Looking for a hosting provider for your SharePoint installation? Find out which questions to ask to get the best deal. 
(EZINE)

Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking by DataFlux Corporation

December 2008 - (Free Research)
This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Automating QSYSOPR Messages And Resource Monitoring With Robot/CONSOLE by Help/Systems

May 2010 - (Free Research)
Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Read this presentation transcript and learn how Robot/CONSOLE can solve the headaches of resource monitoring. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Automating Resource Monitoring with Robot/CONSOLE by Help/Systems

April 2010 - (Free Research)
Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring. 
(WEBCAST) READ ABSTRACT |

Podcast: Automating Resource Monitoring with Robot/CONSOLE by Help/Systems

April 2010 - (Free Research)
Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes. 
(PODCAST) READ ABSTRACT |

Nimsoft for Cisco VoIP Monitoring by Nimsoft, Inc.

February 2011 - (Free Research)
Today’s successful VoIP deployments require incessant network availability and 360 degree transparency of the infrastructure. Read this paper to learn how to achieve this requirement by proactively monitoring end-to-end performance of all VoIP components for improved quality of service and problem diagnosis. 
(WHITE PAPER) READ ABSTRACT |

CA Business Service Insight for Service Level Management by CA Technologies.

November 2011 - (Free Research)
This white paper details an automated service level management solution that will save on cost and improve customer relations. 
(WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

December 2010 - (Free Research)
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
(WHITE PAPER) READ ABSTRACT |

SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services by Kaseya International Limited

September 2011 - (Free Research)
In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs, 
(EGUIDE) READ ABSTRACT |

Taking a Business Centric Approach to Service Level Compliance by Neverfail Group Limited

February 2011 - (Free Research)
This paper discusses why it is imperative that Service Level Agreements (SLA) are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA. 
(WHITE PAPER) READ ABSTRACT |

DocuSign - Electronic Signature Services by DocuSign, Inc.

DocuSign is a secure and convenient way to get a legally binding electronic signature. It's fast and easy-to-use. For businesses, DocuSign can dramatically increase efficiency and accelerate growth while reducing administrative costs. 
(ASP)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd

October 2009 - (Free Research)
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. 
(CASE STUDY) READ ABSTRACT |

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies.

December 2011 - (Free Research)
The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. 
(WEBCAST) READ ABSTRACT |

VMware vFabric™ Hyperic® Flexible Monitoring Helps High-Growth Managed Hosting Provider Meet Tough Service Level Agreements (SLAs) by VMware, Inc.

April 2011 - (Free Research)
Read this case study to learn how VMware vFabric Hyperic helped managed hosting provider Contegix, manage infrastructure from an application point of view, improve the service level of its infrastructure, exceed customer expectations, and more. 
(CASE STUDY)

Happy Customers Through High-Performing Service Level Agreements (SLAS) by IBM

November 2011 - (Free Research)
This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM. 
(EGUIDE) READ ABSTRACT |

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