This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 

IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

<p>Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.</p> 

<p>Read this white paper to find out how SAP users can play a key role in enabling their organizations to improve business processes. Also, learn about a sustainable and measurable “user-centric” approach to business process improvement.</p> 

This white paper interprets the results of recent virtualization and cloud studies and indicates key patterns that have emerged over time. Discover future challenges you may encounter as you proceed with your data center efficiency initiative. 

SQL Server 2008 R2 has been labeled a BI release because of its new features for business intelligence. In this interactive classroom, industry expert Don Jones explains the improvements made to existing SQL Server BI features like SSRS. Learn about the benefits of self-service BI and Master Data Services. Then take a quiz to test your knowledge. 

Access this essential resource to discover crucial tips when planning for any IT transformation, whether it be big or small. 

Cloud computing promises large gains in efficiency and flexibility at a time when demands on data centers are growing exponentially. Intel’s vision for the future of this technology focuses on key principles to make the vision a reality. View this resource to learn more. 

Access this essential resource to discover five crucial steps to jump-start business and IT agility by becoming an instant-on enterprise, including planning, standardizing, virtualizing, and more. 

Migrating to Exchange Server 2010 from the 2007 edition is becoming a must, as the 2010 edition offers improved email archiving, high-availability, and optimal storage features. But as you begin to explore the possibilities of upgrading to Exchange 2010, do you have a proper plan in place?