In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Are your decision-support systems and servers up to date, equipped to handle today's onslaught of data? Legacy systems are no longer viable. This paper explores the results of a research report about decision-support systems, highlighting how Dell's 12th-generation servers and solutions meet these evolving requirements based on users' responses. 

How do you know what to do to protect your current business and identify areas of future growth? How do you balance opportunity with risk? This paper helps answer those essential questions. 

By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates. 

In an era of advanced threats, having greater situational awareness is vital for detecting and mitigating attacks. Unfortunately, most organizations lack the capability for intelligence gathering and analysis. In this comprehensive report, gain guidance from top security leaders on how to get ahead with intelligence-driven information security. 

Dell and Intel and Microsoft have partnered to provide a high-performance, reliable, secure business intelligence platform that puts familiar applications and collaboration capabilities in the hands of business analysts while giving IT the tools it needs to efficiently manage and maintain the technology. Check out this white paper to learn more. 

In this paper, learn how performance enhancements in SQL Server 2008 R2 make it easier and faster for end-users to generate, access, and analyze data. 

SQL Server 2008 R2 has been labeled a BI release because of its new features for business intelligence. In this interactive classroom, industry expert Don Jones explains the improvements made to existing SQL Server BI features like SSRS. Learn about the benefits of self-service BI and Master Data Services. Then take a quiz to test your knowledge. 

For SMBs, business intelligence is a critical technology initiative that allows them to gain competitive advantages and improve business responsiveness with limited costs. Access this white paper to learn the five crucial steps for delivering optimal BI in your organization. 

This SearchSQLServer.com E-Guide offers expert insight about what organizations can do to improve the performance of their BI system and new ways to improve BI performance and scalability. In addition, you'll learn how to meet BI performance challenges. 

BI is no longer just for large enterprises with bigger budgets. In this video, learn how the BI market has evolved to offer more affordable options to SMBs. 

Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. 

This video answers important questions related to application portfolio management, including why now is such an important time to modernize and rationalize your applications, and the best practices and tools which can ensure success.