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Capacity Management Maturity Assessment by TeamQuest Corporation (E-mail this company) October 10, 2011 - (Free Research) Take this capacity management maturity assessment in order to better understand how your company handles performance goals, business forecasting and business process management. Gain advice based on your answers to the assessment questions that will help move your company to higher levels of maturity.  (ASSESSMENT TOOL) READ ABSTRACT |

Essential Data Quality Management by QAS (E-mail this company) October 31, 2012 - (Free Research) This white paper reveals the importance of effective data quality management, and shows how it can be introduced without major costs.  (WHITE PAPER) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Telecommunications by IBM November 15, 2011 - (Free Research) This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value.  (VIDEO) READ ABSTRACT |

Data Integration in the Cloud by Liaison Technology (E-mail this company) December 12, 2011 - (Free Research) In this e-guide, readers will learn about real-world cases of data integration in the cloud.  (EGUIDE) READ ABSTRACT |

Tableau Ensures Intelligent Capital Allocation for Wireless Telecom Infrastructure by Tableau Software February 2008 - (Free Research) Learn how you can visually query and interpret information in databases and transform raw data into informed business decisions with interactive visualizations.  (CASE STUDY) READ ABSTRACT |

Vblock Specialized System for SAP HANA by VCE (E-mail this company) February 2013 - (Free Research) In this short video, discover what third-party providers are doing to help enterprises make the most out of the move to SAP HANA. By bringing together all of the necessary components for SAP HANA into a single, standardized converged infrastructure system, third-parties aim to ensure maximum performance at scale even with high data volumes.  (VIDEO) READ ABSTRACT |

Nine Essentials of Online Opinion Monitoring by Crimson Hexagon (E-mail this company) September 2011 - (Free Research) Access this white paper to learn nine essentials to online opinion marketing.  (WHITE PAPER) READ ABSTRACT |

Implementing BPM to Drive Profitable Sales in TeliaSonera Finland by IBM December 2010 - (Free Research) Read this case study to learn how TeliaSonera Business Services used Lombardi Blueprint™ collaborative process modeling and prioritization tool and Teamworks BPM suite to design and automate the sales business processes so that they are controlled and easily managed. Read on to learn the benefits they experienced from turning to Lombardi.  (CASE STUDY) READ ABSTRACT |

Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry by Adobe Systems, Inc. November 2008 - (Free Research) Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.  (WHITE PAPER) READ ABSTRACT |

Enabling efficiency through Data Governance a phased approach by QAS (E-mail this company) November 2012 - (Free Research) This white paper reveals how adopting data governance through a phased approach can help your business understand these issues and produce efficient solutions that improve data accuracy and quality.  (WHITE PAPER) READ ABSTRACT |

Big Data and its Impact on Data Warehousing by Talend May 2012 - (Free Research) Read this expert e-book by BI visionary Wayne Eckerson and gain insight into the growing adoption rates of big data technology and learn why companies are finally recognizing its many benefits. Eckerson offers a comparison of open-source options and analytical platforms, and also dives into an analysis on the varying types of processing systems.  (EBOOK)

SAP on Vblock Systems Overview by VCE (E-mail this company) April 2013 - (Free Research) SAP applications are often large and complex, relying on a lot of manual labor to deploy and maintain, resulting in high operational costs and valuable time that could be spent on other business processes. Check out this white paper to learn about a platform that can optimize SAP application performance, lower costs, and reduce complexity.  (WHITE PAPER) READ ABSTRACT |

Speed Cloud Services with Pre-integrated Infrastructure Platforms by VCE (E-mail this company) December 2011 - (Free Research) Read this brief case study to learn how business process outsourcing (BPO) and IT solution provider ACS rolled out cloud services to its clients in less than a month, allowing the company to streamline its security, compliance, and change management, free up resources to develop differentiated services, and create new business opportunities.  (CASE STUDY) READ ABSTRACT |

Data Insight QAS Data Sets Guide by QAS (E-mail this company) July 2012 - (Free Research) Quality customer data is essential to the future success of your organization. Do you current customer data management practices help or hinder your business? Read on to learn about an innovative customer data quality management tool that supports a variety of customer data sets, including address data, international data, and many more.  (WHITE PAPER) READ ABSTRACT |

Top 10 tips for Data Management by QAS (E-mail this company) November 2012 - (Free Research) This white paper offers 10 simple steps for focusing your efforts and building an action plan to approach the data quality challenge.  (WHITE PAPER) READ ABSTRACT |

Build a successful business case for a Single Customer View by QAS (E-mail this company) June 2012 - (Free Research) This white paper dispels myths about Single Customer View and points businesses towards practical and effective business plans.  (WHITE PAPER) READ ABSTRACT |

Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities by Vitria Technology, Inc. June 2011 - (Free Research) This presentation transcript discusses using operational intelligence to transform customer care processes in telecommunications and public utilities.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company) November 2011 - (Free Research) If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools.  (CASE STUDY) READ ABSTRACT |

Business Process Management as a Blueprint for Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 2012 - (Free Research) Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry.  (WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

Single Customer View Guide by QAS (E-mail this company) November 2012 - (Free Research) This white paper explains why businesses in all sectors need SCV because it gives a true view of customers and allows you to offer them products and services they're more likely to want.  (WHITE PAPER) READ ABSTRACT |

Data Capture E-mail Validation by QAS (E-mail this company) November 2012 - (Free Research) This white paper discusses a product designed to improve the accuracy and validity of email addresses.  (WHITE PAPER) READ ABSTRACT |

Let the Bridge Fall - As Long as It Falls on Time by TeamQuest Corporation (E-mail this company) October 2011 - (Free Research) Different managers have different philosophies for project planning and scheduling, especially when it comes to meeting deadlines. But what if there was a way to improve risk management in relation to corporate projects? Learn how capacity planning provides the foresight necessary to complete projects on time and boost customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Getting Started: A Manager's Guide to Implementing Capacity Management by TeamQuest Corporation (E-mail this company) October 2011 - (Free Research) Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.  (WHITE PAPER) READ ABSTRACT |

Introducing a Capacity Management Maturity Model by TeamQuest Corporation (E-mail this company) October 2011 - (Free Research) As greater demands are placed on IT for efficiency and productivity, it is becoming more important for IT organizations to adopt more sophisticated business process management methods. Learn about a capacity management approach that allows IT to plan for improved services.  (WHITE PAPER) READ ABSTRACT |

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