The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. 

This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs. 

Download a free trial of IBM Rational Requirements Composer V1.0.0.1, a requirements definition tool for organizations seeking easy to use elicitation and definition tools that enhance their ability to create the right requirements for their projects and drive improved quality, speed, and alignment across the IT lifecycle. 

Sign up for a no charge 30-day trial of LotusLive Engage from IBM. 

To thrive in today’s ultra-competitive marketplace, top businesses of all sizes and in all industries are looking for better ways to achieve operational excellence that enables them to run their companies more efficiently and cost-effectively and drive innovation that matters to recognize market needs and respond to them quickly and decisively. 

In this report, we estimate both the number of older solutions each Dell PowerEdge R710 solution can replace and the payback period for replacing those older solutions. Read this white paper to learn more. 

Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes. 

HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects. 

This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk. 

Trade study analysis is an effective method of comparing potential solutions to a given problem. Using a model-driven approach allows you to perform trade studies before development or implementation begins and saves time, money, and development headaches. Read on to learn more. 

Scope creep kills innovation. Over $1 trillion is spent each year on R&D, and 60% of the projects fail due to requirements issues. By using requirements management best practices you can achieve 2x higher profits and 6x faster development cycles. 

This webcast shows the potential roles of both general and complex event processing within your SOA initiative, and how these two approaches can be applied in a complementary fashion to meet a variety of business objectives.