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Contact Center Consumer Preference eBook by Avaya
February 11, 2013 - (Free Research)
You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results.
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Why build a private infrastructure-as-a-service cloud? by Red Hat
January 01, 2011 - (Free Research)
Cloud computing builds on various trends including network-centric application access, the consumerization of IT, increasing scale and complexity, open source, and virtualization. Discover how IaaS can help automate an IT infrastructure, maintain governance and eliminate VM sprawl with the proper policies and application lifecycle management.
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Driving Innovation Through Analytics by Oracle Corporation UK Ltd
February 22, 2012 - (Free Research)
In spite of the widespread implementation of analytics, its promise of operational effectiveness has not been fully realized. This white paper examines solutions to integrate your analytic, planning, and transactional business applications systems and leverage business analytics into an intelligent business process.
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Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc.
September 02, 2010 - (Free Research)
After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well.
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DevOps to the 4th Power: An Analysis by OpenMake Software
March 15, 2013 - (Free Research)
In this white paper, explore the four levels of DevOps -- transparency, reuse, reporting, and review -- and discover how they can expand and improve upon your software development and production processes.
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Collaborative and Comprehensive: A Bold New Look for Global Sourcing by Accenture
June 2008 - (Free Research)
This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.
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E-Guide: Building on SANs: Getting the most from virtualized storage by Dell Compellent
October 2011 - (Free Research)
How can you be sure that you are making the most of your virtualized system? Not only should your network be organized and easy to navigate, but it should work for you in terms of lowered costs and increased productivity. In this e-guide, learn about SAN technologies and how they can be utilized to the outmost extent in the health care setting.
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Building on a BPM framework: Can it work for DCM? by IBM
November 2011 - (Free Research)
This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.
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Access Certification: Addressing and Building on a Critical Security Control by Oracle Corporation
January 2010 - (Free Research)
This white paper discusses the forces driving security controls related to access and how to use automated access certification processes to address these critical issues. The detailed whitepaper walks thorugh the key components of an enterprise-grade access certification solution and highlights the results achieved by customers.
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Why build a private infrastructure-as-a-service cloud? by Red Hat/Cisco/Intel
November 2011 - (Free Research)
Cloud computing builds on various trends including network-centric application access, the consumerization of IT, increasing scale and complexity, open source, and virtualization. Discover how IaaS can help automate an IT infrastructure, maintain governance and eliminate VM sprawl with the proper policies.
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Cisco PIX 501 Security Appliance by Cisco Systems, Inc.
The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance.
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Adapt your technology, services, and organization to cloud: HP Converged Cloud Workshop by HP & Intel®
May 2012 - (Free Research)
This paper introduces the HP Converged Cloud Workshop, which helps you gain clarity on your cloud strategy, identify the cloud initiatives that can work for your business, and create a roadmap that defines your steps forward. Read on to better understand the cloud computing model and how it fits in with traditional IT solution sourcing.
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77 Features For Windows 7 That Every IT Professional Should Know About by Global Knowledge
April 2010 - (Free Research)
Listed in this whitepaper are 77 Windows 7 features that're in the form of quick tips, tricks and some in the form of detailed explanations. You'll be able to use this paper as a reference to the enormous enhancements built into Windows 7.
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The Platinum Rule of Service by Mindshare Technologies
March 2008 - (Free Research)
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us.
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EMC's VNX Family: A Unifying Force in Storage by EMC
February 2011 - (Free Research)
EMC has just announced two new unified storage platforms. EMC states that these two products build on the simplicity and efficiency focus it is already driving by adding affordability and power – overall its new products are “optimized for virtualized IT.” This paper will review the validity and relevance of these assertions against market needs.
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Red Hat Enterprise Virtualization 3.0 Datasheet by Red Hat & IBM
February 2012 - (Free Research)
Explore the full capabilities and features of Red Hat Enterprise Virtualization (RHEV), a complete, open-source virtualization management solution for server and desktop virtualization in this resource. Discover how RHEV builds on the powerful Kernel-based Virtual Machine (KVM) hypervisor and the oVirt open virtualization management platform.
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The Evolution of the ‘Big Data’ Concept by HP & Intel®
January 2013 - (Free Research)
Access this exclusive guide to analyze the evolution of the big data concept. Examine how many analysts are coming to believe that the 3-V definition falls short. Continue on to delve further into the big data discussion and discover how Gartner, who originally introduced the 3-V concept, has begun to build on this rudimentary interpretation.
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