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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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10 ASP.NET Tips To Increase Productivity and Simplify Maintenance by Global Knowledge

May 13, 2009 - (Free Research)

The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases.

(WHITE PAPER)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Is a Data Warehouse the Only Option for Business Intelligence? by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)

While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users.

(WHITE PAPER)

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IT Handbook: Energy Efficient Cooling by APC by Schneider Electric

August 2011 - (Free Research)

This expert handbook explains how to set up a data center cooling monitoring system, looks at how increasing server inlet temperatures can optimize cooling efficiency and outlines methods for building hot-aisle/cold-aisle containment systems.

(EBOOK)

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How Ethernet Fabrics Can Help Build the Network of the Future by Brocade

January 2012 - (Free Research)

Getting ready for the cloud isn’t always easy, especially when faced with budget constraints. Learn how Ethernet fabrics are a viable option to optimize your network and enable the cloud, even under a tight budget.

(VIDEO)

Building a Storage Environment for Super-Efficiency by Hitachi Data Systems

April 2012 - (Free Research)

This white paper offers a solution to today's data deluge, offering a high-efficiency storage solution designed for forward-motion sustainability.

(WHITE PAPER)

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Redefining Software Development in Healthcare Information Technology: The Role of Agile ALM, Cloud and Open Source by CollabNet

April 2011 - (Free Research)

The globalization of all industries, the need to decrease application lifecycles and the adoption of agile tools and methods are building momentum and taking on a life of their own. Enterprises of all kinds are realizing that their traditional software development tools and approaches can no longer deliver end-to-end ALM for business agility.

(WHITE PAPER)

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Oracle RMAN Disk-to-Disk Backup Methods Using Sun Storage Array by Oracle Corporation

July 2010 - (Free Research)

This document provides a high-level description of how to implement an RMAN backup and recover methodology using Sun® storage arrays as the storage medium. For more information about Oracle best practices, refer to Best Practices for Running Oracle RAC Database with ASM on a Sun Storage 6540, 6580, or 6780 Storage Array.

(WHITE PAPER)

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Process-Driven Business Intelligence: Building Smarter Business Processes by Information Builders Inc. (E-mail this company)

November 2006 - (Free Research)

Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes.

(WHITE PAPER)

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Troubleshooting SQL 2005: Opening the Database Administrator's Toolbox by Global Knowledge Network, Inc.

January 2008 - (Free Research)

This white paper guides you through troubleshooting using some of SQL 2005's built-in features to diagnose issues with your database.

(WHITE PAPER)

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DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.

(HARDWARE PRODUCT)

The Data Archive Challenge: What’s Your Game Plan? by Horison Information Strategies

March 2012 - (Free Research)

Learn how you can overcome the challenges associated with effectively archiving information in today's data-intensive IT environments. Learn about different types of archiving strategies, discover an emerging method known as hierarchical storage management (HSM), receive a step-by-step guide for building a long-term, scalable data archive and more.

(WHITE PAPER)

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Storage Magazine April 2012 by SearchStorage.com

April 2012 - (Free Research)

In the cover story of the April 2012 issue of Storage magazine, Lauren Whitehouse outlines best practices for cloud backup integration and the various methods for doing so. Also included in this issue are articles regarding virtual server management, storage for big data, the rising cost of disk drives and more.

(EZINE)

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Auto-Snapshot Manager / Microsoft Edition for Hyper-V by Dell, Inc.

December 2010 - (Free Research)

With shrinking backup windows, growing datasets, and multiple applications sharing fewer physical servers, existing backup methods need to be augmented with new technologies. Auto-Snapshot Manager/Microsoft Edition delivers automated, integrated data protection for Windows Server 2008 Hyper-V environments. Read now to learn more.

(WHITE PAPER)

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Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com

May 2012 - (Free Research)

In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.

(EZINE)

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Jumpstart Your Windows Vista Migration With Enteo Client Lifecycle Management From FrontRange Solutions by Centennial-Software

July 2008 - (Free Research)

This whitepaper serves as a guideline for Vista migration projects, highlights the key challenges and cautions and outlines an ideal approach to successfully migrate to Windows Vista.

(WHITE PAPER)

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Successfully Managing Remote Teams by Global Knowledge Network, Inc.

November 2005 - (Free Research)

Managing remote teams can be difficult for even the best manager. This white paper explains the challenges you will face and how to overcome them.

(WHITE PAPER)

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Beyond Antimalware by Lumension

April 2012 - (Free Research)

<p>With so many attack techniques and vectors in addition to emerging technologies, traditional antimalware methods cannot keep up. This videocast takes a look at malware today including how attackers are getting in, and offers expert insight into architectural options for malware prevention and how to build an approach that best fits.</p>

(VIDEOCAST)

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Combining virtual server backup methods for a complete strategy by CommVault Systems, Inc.

May 2012 - (Free Research)

This expert e-guide outlines strategies for combining virtual server backup methods with traditional approaches for a more comprehensive VM backup system. Discover tips that will protect your virtual environment at no extra cost.

(EGUIDE)

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Tips for a successful ERP implementation by Epicor Software Corporation

April 2012 - (Free Research)

Read this expert e-guide to learn best practices for building a successful ERP implementation strategy, including a list of must-have steps. In addition, discover six tips to follow that can help you effectively train your employees on the process.

(EGUIDE)

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The Expert Guide to VMware Data Protection and Disaster Recovery by Veeam Software

February 2011 - (Free Research)

This white paper looks at traditional backup and recovery methods and why they do not work well in virtual environments, as well as the new backup and recovery methods that were developed specifically for virtualization.

(WHITE PAPER)

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Data Integration: Moving Beyond ETL by DataFlux Corporation

January 2011 - (Free Research)

This white paper explores the various methods of data integration that can help an organization find a solution that fits its specific business needs. Read on to learn more.

(WHITE PAPER)

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Securing Sensitive Information: An Examination of Information Security Issues, Methods and Securing Data With LTO-4 Tape Drive Encryption by Hewlett-Packard Company

July 2009 - (Free Research)

Each month many companies, big or small, well known or unknown, experience a data security loss with the potential exposure of thousands to millions of sensitive customer or employee records. This brief examines cryptographic methods, specifically tape data encryption, to combat such security losses.

(ANALYST BRIEF)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

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