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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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A Practical Approach to Building a Comprehensive and Compliant RIM Program by Iron Mountain

October 14, 2013 - (Free Research)
This whitepaper outlines the important steps to achieve successful and compliant records and information management (RIM). 
(WHITE PAPER) READ ABSTRACT |

Five Areas of Records and Information Management Best Practices by Iron Mountain

June 20, 2012 - (Free Research)
More than 73% of CIOs, general counsel and records managers surveyed in a recent compliance benchmark study indicated they do not proactively monitor their records program for compliance. Out of 4,000 respondents, 42% have no formal information security program and 61% struggle with discovery. Where does your company’s policy fall? 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Advocating Change: 5 Steps to a Smooth RIM Transition by Iron Mountain

June 2014 - (Free Research)
The following white paper provides readers with a 5 step RIM transition approach to make enterprise-wide adoption as smooth and seamless as possible. Learn how to provide participation to your recipient party, how to avoid surprises, and more. 
(WHITE PAPER) READ ABSTRACT |

How to Derive Significant Business Value Through Companywide Records Management by Iron Mountain

November 2013 - (Free Research)
Consult the following white paper to uncover how to gain business value from successful, companywide records management. Learn about the risks and costs associated with inconsistent RIM and what you can do to prevent it. 
(WHITE PAPER) READ ABSTRACT |

Key insights for an effective records management strategy by Iron Mountain

December 2012 - (Free Research)
Implementing new processes and workflows is just the beginning of establishing an effective records and information management (RIM) strategy. In this expert guide you will discover essential tips on how to ensure your RIM policy is not only highly effective but also sustainable. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry

February 2010 - (Free Research)
This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users. 
(IT BRIEFING) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

Using SharePoint to Unify Records Management with Iron Mountain Solutions by Iron Mountain

December 2012 - (Free Research)
As the amount of unstructured business data continues to grow, IT is under pressure to craft effective records management programs – and fast. Only 37% of companies with formal policies are able to consistently apply them company-wide. Read on to learn about a next-gen platform that integrates with SharePoint to provide highly-effective policies. 
(WHITE PAPER) READ ABSTRACT |

Driving Maximum Business Value From Records and Information Management by Iron Mountain

August 2013 - (Free Research)
Check out this exclusive eBook to explore today's new era of records and information management. 
(EBOOK) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

RIM BlackBerry® Enterprise Server on VMware® Virtual Infrastructure by VMware, Inc.

February 2010 - (Free Research)
VMware and RIM have worked together over the past two-plus years to provide official support of Blackberry Enterprise Server (BES) solutions on VMware virtual infrastructure. In this white paper, learn about the best practices for running BlackBerry® Enterprise Server on VMware® Infrastructure 3 or VMware vSphere™ 4. 
(WHITE PAPER) READ ABSTRACT |

CIO Perspective: BlackBerry Security by BlackBerry

October 2006 - (Free Research)
In this question and answer session, learn how Dr. John D. Halamka. MD, of the Harvard Medical School, depends on a BlackBerry Solution to keep his patient and student records secure. 
(WHITE PAPER) READ ABSTRACT |

Modern Retention Enablement by IBM

June 2012 - (Free Research)
This quick video explains why legal departments need the what, who, and where of records and information management (RIM) files. 
(VIDEO) READ ABSTRACT |

Information governance: Reduce risk and improve compliance by Iron Mountain

August 2012 - (Free Research)
This white paper highlights the many ways IT leaders can address their own information risk management requirements. Read now for practical advice and best practices to help meet your unique needs. 
(WHITE PAPER) READ ABSTRACT |

IBM: When IBM and RIM Team Up both Employees and Customers can Benefit by BlackBerry

September 2011 - (Free Research)
Access this case study to see how IBM enhanced its collaborative, innovative culture with a wireless solution in partnership with RIM to benefit their mutual customers. Learn how the BlackBerry® Enterprise Solution was used to connect mobile employees using the Lotus suite of products and other applications. 
(CASE STUDY) READ ABSTRACT |

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry

February 2009 - (Free Research)
This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones. 
(PRESS RELEASE) READ ABSTRACT |

Modern Infrastructure: November 2012 by SearchDataCenter.com

November 2012 - (Free Research)
This second issue of the Mi E-zine continues with its strategy of not just supporting IT pros, like you, as you make infrastructure purchasing decisions, but on providing vendor-neutral advice on the infrastructure you can – and can't – get away with NOT purchasing. 
(EZINE) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
(CASE STUDY) READ ABSTRACT |

Overcoming CIO Challenges in Global Mobility Management by BlackBerry

July 2009 - (Free Research)
This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Podcast: Out with old: Effective records management begins with losing useless data by Iron Mountain

September 2012 - (Free Research)
For today's businesses, information is becoming a liability as organizations hold onto too much data causing storage costs to skyrocket and making data harder to retrieve – and placing you at legal risk. Download this podcast to learn how to mitigate this challenge by implementing an effective records and information management strategy. 
(PODCAST) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

IBM, RIM - Mobilizing Business Worldwide by BlackBerry

May 2010 - (Free Research)
In this webcast, discover the collaboration tools your employees need to work anywhere, anytime on their smartphones. Learn about key drivers of enterprise mobility and mobile-based collaboration using applications for social networking. Find out which tools support Domino environments and help mobile workers be more productive on the go.  
(WEBCAST) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

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