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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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International Sports Event Wins with Network Monitoring by HP & Intel

June 01, 2011 - (Free Research)

Access this customer case study and discover how an organization within the entertainment industry deployed HP software to implement a network monitoring solution to reduce network outage risks and performance issues for flawless operations.

(CASE STUDY)

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Nucleus ROI Case Study: Concept One Accessories by IBM

October 27, 2011 - (Free Research)

Read how this sports, entertainment, and fashion accessory firm achieved an 866% ROI in two months using IBM Cognos Express.

(WHITE PAPER)

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CW+: How to build, secure, manage and measure IT workloads by ComputerWeekly.com

January 05, 2011 - (Free Research)

Computing infrastructure today is highly versatile and this has many benefits for businesses. Unfortunately, it also has downsides; use that infrastructure unintelligently and costs can get out of control.

(WHITE PAPER)

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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 17, 2010 - (Free Research)

Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.

(WHITE PAPER)

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Online Marketing - How to Create Value from Today's Digital Environment by OpenText

March 29, 2012 - (Free Research)

In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.

(WHITE PAPER)

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Overcoming the insight deficit by ComputerWeekly.com

September 05, 2011 - (Free Research)

Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

(ESSENTIAL GUIDE)

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Building an effective disaster recovery and business continuity strategy by Sirius and NetApp

April 23, 2012 - (Free Research)

This E-Guide examines 5 key data replication strategies that will help maintain the availability of critical health data, even in the event of a disaster.

(EGUIDE)

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ALM eBook by Hewlett-Packard Company

November 22, 2011 - (Free Research)

Read this e-book to learn how to approach application lifecycle management (ALM) in order to deliver the timely, effective, modern applications that real business outcomes rely on.

(WHITE PAPER)

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MicroStrategy Enterprise Cloud: Security Framework by MicroStrategy Incorporated

May 22, 2012 - (Free Research)

This paper discusses Microstrategy's cloud BI offering and best practices for ensuring security in the cloud.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Social Compliance: Protect Brand Equity and Ensure Governance by OpenText

March 29, 2012 - (Free Research)

This analyst report examines how you can protect brand integrity and ensure governance through social compliance initiatives.

(ANALYST REPORT)

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The 11 security commandments - Jericho Forum by ComputerWeekly.com

November 10, 2010 - (Free Research)

The Jericho Forum commandments define both the areas and the principles that must be observed when planning for a de-perimeterized future.

(WHITE PAPER)

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CW+: How to produce a business case for software quality by ComputerWeekly.com

January 07, 2011 - (Free Research)

When a mission-critical application fails, the loss of business revenue is large and swift. Poor application quality causes highly-visible major outages; it also causes ongoing lapses in business performance thatare less visible, but steadily add up to substantial revenue loss.

(WHITE PAPER)

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How to tie learning to business impact by ComputerWeekly.com

December 09, 2010 - (Free Research)

Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.

(WHITE PAPER)

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 05, 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Your Private Cloud on a Single Server by Dell and VMware

May 02, 2012 - (Free Research)

Though building a private cloud can seem too ambitious for SMBs, selecting the right technology can make it possible for businesses to support private cloud on a single server. Find out about the key components of a successful private cloud in this resource.

(WHITE PAPER)

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Measuring Employee Performance the Right Way by SuccessFactors

April 27, 2012 - (Free Research)

This white paper explores employee performance in today's organizations and examines how poor data analysis is contributing to percentage increases. Discover the right way to measure performance by ensuring data validity through key tactics and realize how accurate measurements can help drive business success.

(WHITE PAPER)

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Stratatel, See how a retail/distribution company can monitor and measure performance with easy-to-use dashboards. by IBM

October 31, 2011 - (Free Research)

See how a retail/distribution company can monitor and measure performance with easy-to-use dashboards.

(PRODUCT DEMO)

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CW+: The Open Group: Building return on investment from cloud computing by ComputerWeekly.com

August 16, 2010 - (Free Research)

This White Paper presents the initial conclusions from The Open Group on how to build and measure Return on Investment (ROI) from Cloud Computing. It was produced by the Cloud Business Artifacts (CBA) project of The Open Group Cloud Computing Work Group.

(WHITE PAPER)

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Measuring and Addressing Competency Gaps by SuccessFactors

March 12, 2012 - (Free Research)

Companies that are able to measure the competency of their workforce can then take proactive steps to cultivate a high-performing, talented workforce. Read this paper to discover strategies for evaluating and improving your workforce competency.

(WHITE PAPER)

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How to tackle risk taxonomy by ComputerWeekly.com

November 25, 2010 - (Free Research)

This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.

(WHITE PAPER)

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CW+: Quocirca Report: Building a case for data centre infrastructure management by ComputerWeekly.com

July 29, 2010 - (Free Research)

Measuring, monitoring and maintaining a data centre has often been viewed as a purely technical project. Business value can be significant - and explaining this can unlock budget for DCIM investments.

(WHITE PAPER)

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The CISOs Guide to Measuring IT Security by Lumension

January 12, 2012 - (Free Research)

In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat.

(WHITE PAPER)

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