In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Access this issue now and examine how SIEM is leading the charge in building a coordinated view of security-related information and event integration (including integrating fraud detection data and network access control technologies to name a few) and uncover new strategies for developing an enhanced SIEM capability and more. 

To help simplify enterprise desktop management, Dell and VMware have created a flexible, highly scalable desktop virtualization reference architecture based on Dell PowerEdge servers, Dell EqualLogic PS Series iSCSI SAN arrays, and powerful new VMware View 4 technology. 

Q-EKM software, is designed to generate and communicate encryption keys and it is a proven, easy-to-use, library-managed encryption solution designed to protect sensitive data throughout the enterprise. 

View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more. 

The Global Threat Report offers a monthly overview of the most important cybersecurity issues facing the IT community today, offering informative articles, security tips, viral online resources, expert advice and opinions from ESET researchers, and the essential Top Ten Threats lists. Access now to learn how you can stay informed. 

Check out the May issue of Storage 2012 to stay up to date on the latest in storage, cloud technology, backups and more. 

The cloud is supposed to bring agility to IT, but many strategies for deploying applications to the cloud are so rigid that they force developers to spend time configuring infrastructure and middleware instead of building valuable applications. View this webcast to discover an efficient, flexible alternative approach. 

<p>Software as a Service (SaaS) applications offer great promise and are growing in popularity. But cloud-based infrastructure and services complicate network architecture considerations. Download this survey-driven analysis by Forrester to learn how to overcome cloud-related performance issues by extending optimization to SaaS applications.</p> 

In this first issue of Business Applications Digest, find advice from industry insiders on mastering the five success factors for enterprise resource planning (ERP) upgrades, choosing the best fit between 'best of breed' business intelligence (BI) and built-in ERP tools, and how to take advantage of the latest Software as a Service (SaaS) trends. 

Securing data from unauthorized access is a critical issue for businesses in all industries. Regulatory compliance and customer loyalty all depend on keeping sensitive information safe and secure. Businesses must take steps to improve data confidentiality and integrity. 

This brief video provides an overview of SAP's data migration offering.