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Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

How to build a cost-effective virtualized IT environment by DLT Solutions October 11, 2011 - (Free Research) This white paper presents how a secured shared infrastructure can help simplify your journey to virtualization, gain integration with existing open source technology, address storage management issues, and achieve rapid results. Read on to learn more about how you can meet ongoing growth requirements as they arise.  (WHITE PAPER) READ ABSTRACT |

How to Streamline Dev/Test with Integrated ALM by Hewlett-Packard Company December 14, 2011 - (Free Research) Join this webcast to learn how application lifecycle management (ALM) solutions that connect ALM with build management and source code change management systems can increase quality and accelerate time to market by introducing advanced intelligence and insight capabilities to development and testing.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: How to Build an Efficient Data Storage Environment by Dell Compellent August 31, 2011 - (Free Research) In this presentation transcript, George Crump, lead analyst at Storage Switzerland, discusses how to build an efficient data storage environment.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Application Security Viewpoint by Ounce Labs, an IBM Company February 03, 2010 - (Free Research) Application security is the aspect of understanding how applications are built and how someone could gain an advantage by looking at the application’s flaws. In this podcast, dive into the nature of applications for details on their security and how we interact with them.  (PODCAST) READ ABSTRACT |

How to build a business analysis centre of excellence by ComputerWeekly.com December 07, 2010 - (Free Research) Many organizations are scratching their collective heads over how to build andmature a business analysis center of excellence (COE). Where do we start?  (WHITE PAPER) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 07, 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Building a Resilient Private Cloud by DLT Solutions October 21, 2011 - (Free Research) Learn how to build resilient private clouds in an efficient and cost-effective manner. This paper uncovers an approach that incorporates solutions that address cloud server and storage needs, and reconciles them into the realities of the data center such as heterogeneity and existing infrastructure.  (WHITE PAPER) READ ABSTRACT |

Building the Next-Generation Data Center – A Detailed Guide by CA Technologies. April 01, 2011 - (Free Research) Read this paper to learn how software vendors are offering virtualization management software that offers robust features and has well defined roadmaps. Read on to learn how to build the next-generation data center and overcome the challenges of managing a virtual infrastructure.  (WHITE PAPER) READ ABSTRACT |

Building Cloud-Optimized Data Center Networks by HP and Intel September 01, 2011 - (Free Research) Mastering the cloud requires a potent mix of scalability, performance, availability, and agility at the data center level. Read this white paper and learn how to stucture virtualization-optimized data center networks that meet these uncompromising requirements.  (WHITE PAPER) READ ABSTRACT |

Building and Sustaining Cloud Margins by CA Technologies. June 24, 2011 - (Free Research) In this e-Guide, you will learn the steps for defining a successful business model and how you can foster future development and profit within the cloud.  (EGUIDE) READ ABSTRACT |

Build powerful reporting applications with open source BI by Actuate January 13, 2012 - (Free Research) View this demo for an introduction to BIRT (Business Intelligence and Reporting Tools), the powerful open source report and Rich Information Application development environment, used by over one million developers.  (WEBCAST) READ ABSTRACT |

PAC White Paper: Building a foundation for growth with SAP Business All-in-One and the fast-start program by SAP America, Inc. January 27, 2012 - (Free Research) This white paper gives an insight into the challenges faced by small to medium sized enterprises (SME’s), and how SAP Business All-in-One solutions can help organizations to build a solid IT foundation for the future.  (WHITE PAPER) READ ABSTRACT |

Building a Best-Run Finance Organization by SAP America, Inc. June 01, 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations.  (WHITE PAPER) READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.  (JOURNAL ARTICLE) READ ABSTRACT |

Building the Transparent Cloud by Intel January 23, 2012 - (Free Research) Learn how Expedient Communications expanded from a managed service provider into cloud computing, with a focus on auditability and security. Gain insight into best practices for building private clouds and evaluating external cloud services from Alex Rodriguez, Expedient’s Vice President of Systems Engineering and Product Development.  (CASE STUDY) READ ABSTRACT |

Building a Smarter Network with IPAM by BlueCat Networks January 23, 2012 - (Free Research) Learn the essentials of IP Address Management and how it can help you create an ideal network.  (WEBCAST) READ ABSTRACT |

Build a Team Culture Among Your Employees by Citrix Online Go To Meeting January 13, 2012 - (Free Research) Unleash the the power of human resources in your organization by focusing on 5 core concepts: stability, focus, consistency, teamwork and velocity. Learn how you can transform your company culture, open channels of communication and build a teamwork environment.  (WHITE PAPER) READ ABSTRACT |

E-Book: How to develop an SAP data archiving strategy by Dolphin May 18, 2010 - (Free Research) As more businesses deal with aging SAP systems, data archiving strategies are becoming more important. Most administrators either have added storage or migrated historical data to offline storage. But simply moving old data elsewhere isn’t ideal. Read this e-book to learn how to develop successful SAP data archiving strategies and solutions.  (EBOOK) READ ABSTRACT |

Building a Strong Customer Experience by Infor CRM January 05, 2012 - (Free Research) Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.  (EGUIDE) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.  (EGUIDE) READ ABSTRACT |

How to Build an IAAS Cloud by GlassHouse Technologies (UK) Ltd. August 02, 2011 - (Free Research) Can you build your own internal cloud? Or even better, can you transition your existing environment to an internal cloud model? At first blush, this may seem like a herculean task, but in reality it is a matter of following a few simple rules, adopting a few disciplines, and finding some good tools.  (WHITE PAPER) READ ABSTRACT |

Building a Home Lab for VMware vSphere by Global Knowledge February 12, 2010 - (Free Research) Read this paper by Global Knowledge instructor, John Hales, to learn how to build a home lab for VMware vSphere for study. This paper is broken down into three major sections; the first and most detailed is about the hardware required, the second is about the Workstation configuration, and the third is about installing vSphere and Virtual Center.  (WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Building a connected business - How a Dell First Server with Microsoft Windows Small Business Server 2008 Supplies the Basis of a Secure, Accessible, and Collaborative Organization by Dell, Inc. and Intel April 22, 2010 - (Free Research) Read this paper to learn how a Dell First Server with Microsoft Windows Small Business Server 2008 supplies the basis of a secure, accessible, and collaborative organization.  (WHITE PAPER) READ ABSTRACT |

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