In this case study, discover how one health care provider employed a pay-as-you-go, cloud-based storage model to help them save hundreds of thousands of dollars on their long-term archiving and disaster recovery requirements. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads. 

<p>Read this white paper to learn how medical manufacturers are using enterprise resource planning (ERP) software to reduce the costs of their operations as well as justify current prices to insurers based on success rates and patient value.</p> 

This brief paper outlines how Mercury Medical vaulted into the 21st century through implementing IBM Cognos Express for midmarket companies, resulting in a boatload of benefits, including cost and time savings. Read this now to gain more insight into why Mercury sought this solution and learn how you can achieve similar results. 

This E-Book offers expert advice on creating an on-site medical image archive as well as using a cloud storage provider for medical images. Additionally, explore 2 case studies regarding compliant storing and archiving of medical data. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

This case study outlines the Maria Parham Medical Center's selection for its scalability, cost-efficiency and comprehensive management of all aspects of storage, maintenance and data restoration. They now have the peace of mind that all medical images in its PACS are safely archived and easily recoverable. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

This buyer case study presents a medical center's deployment and use of NetApp Syncsort Integrated Backup. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.