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SL Case Study: InScope Solutions by Microsoft September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.  (CASE STUDY)

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc. July 2011 - (Free Research) This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc. July 2011 - (Free Research) The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.  (WHITE PAPER) READ ABSTRACT |

Planning, Budgeting and Forecasting Software Evaluation and Selection Guide by IBM February 2012 - (Free Research) Read this white paper and learn a systematic approach to select software for your planning, budgeting and forecasting needs. Read how to combine today's best practices with leading-edge technology.  (WHITE PAPER) READ ABSTRACT |

Yahoo, Amex talk up different customer service approaches by Infor CRM January 2012 - (Free Research) Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.  (EGUIDE) READ ABSTRACT |

Address all your CRM needs with one system by Infor CRM December 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc. January 2012 - (Free Research) This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.  (VIDEO) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.  (WHITE PAPER) READ ABSTRACT |

Increasing Marketing Campaign Profitability with Predictive Analytics by IBM February 2011 - (Free Research) This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects.  (WHITE PAPER) READ ABSTRACT |

How to Select a WCM Solution by Ektron, Inc. December 2011 - (Free Research) Choosing the right Web Content Management (WCM) solution requires more than an understanding of the content management capabilities needed to meet an organization’s requirements. Content management features should be common offerings from every WCM vendor.  (WHITE PAPER) READ ABSTRACT |

How to Design and Deliver Effective Virtual Sales Presentations by Citrix Online Go To Meeting January 2012 - (Free Research) This new What Works! e-book explores best practices for effectively engaging prospects in a virtual environment to shorten the sales cycle, beat the competition and close more business.  (WHITE PAPER) READ ABSTRACT |

CW+: Special report on SAP by ComputerWeekly.com December 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.  (WHITE PAPER) READ ABSTRACT |

Building the Efficient Data Center by Dell, Inc. and Intel June 2010 - (Free Research) Dell is moving well beyond industry expectations to unlock data center efficiency and help organizations work toward the goal of returning as much as 50 percent of their IT budgets. Read this white paper to learn about the Dell Efficient Data Center model and how it can help lower costs and increae IT efficiency.  (WHITE PAPER) READ ABSTRACT |

Getting ROI Out of Your ERP system by IFS February 2012 - (Free Research) In this e-guide, readers will learn more about the basics of ERP and how to reduce maintenance and support costs for these systems.  (EGUIDE) READ ABSTRACT |

Smarter Commerce Manufacturing Interactive Guide by IBM January 2012 - (Free Research) Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.  (VIRTUAL SEMINAR) READ ABSTRACT |

Sophisticated insights in Banking - From complexity to client centricity by IBM November 2011 - (Free Research) This white paper outlines steps that financial institutions can take to become more business savvy and efficient in the age of the consumer. Read on and learn how to leverage information and reduce risk, properly set product prices, learn about your clients and more.  (WHITE PAPER)

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.  (WHITE PAPER) READ ABSTRACT |

MDaemon vs. Exchange: For SMBs the choice is clear by BlackBerry September 2011 - (Free Research) Microsoft Exchange has a dominant presence in large enterprises for a reason—and reasons why it’s popular in smaller organizations, too. However, as more SMBs face email server upgrades and growing smartphone management and communications demands, many are reconsidering their options.  (WHITE PAPER) READ ABSTRACT |

IBM System Storage SAN Volume Controller by IBM May 2011 - (Free Research) Are your storage requirements growing too fast? IBM System Storage SAN Volume Controller can help solve these problems and get you on the road towards a more flexible, responsive, and efficient storage environment. Read on for more information about IBM System Storage SAN Volume Controller.  (DATA SHEET) READ ABSTRACT |

The Quantum DXi6700 Family: DXi6701 and DXi6702 by Quantum Corporation August 2011 - (Free Research) Considering deduplication as a remedy to data growth and to improve backup and recovery processes often brings compromises in performance, total cost of ownership, and adaptability for future growth. Quantum continues to respond with a portfolio of solutions targeted at these primary pain points. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

IBM SOA Appliances Redefining the Boundaries of Middleware by IBM November 2007 - (Free Research) This white paper details how SOA deployments can be enhanced by SOA appliances which fully support XML and Web Services-based initiatives.  (WHITE PAPER) READ ABSTRACT |

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