Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. 

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

This brochure outlines SAP's comprehensive portfolio of procurement solutions, and describes how your organization can leverage SAP solutions to achieve procurement excellence. 

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.   

Read this paper to learn three ways your company can get the most out of its contracts by ensuring that the agreements you enter into are low in risk and that contractual terms are being observed and met. 

Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how. 

Many procurement organizations struggle to meet savings goals with an overworked staff using time-consuming, manual processes or outdated systems. Read this paper to learn how to better collaborate with key stakeholders, qualify suppliers, ensure a competitive bidding process, and negotiate contract terms with suppliers. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems. 

<p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p> 

Read this paper to learn more about HP's business processes services for procurement.