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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research)
This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

SearchVirtualStorage.com Tutorial: Virtual Server Management: Top Tips on Managing Storage in Virtual Server Environments by Dell and VMware
May 25, 2011 - (Free Research)
This SearchVirtualStorage.com Tutorial was designed to help data storage professionals to better manage their virtual servers.  Download this tutorial now to learn the top five tips for managing storage in a virtual server environment. 
(EBOOK) READ ABSTRACT |

IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

SearchDataBackup.com: VMware and Virtual Data Backup and Recovery Technology Tutorial by Dell and VMware
May 18, 2011 - (Free Research)
Read this tutorial to find out the latest developments in VMware backup and recovery and discover their new and advanced backup tools, if VMware Consolidated Backup is right for your business, how to install VMware Data Recovery Manager and more. 
(EGUIDE) READ ABSTRACT |

KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time by KnowledgeStorm, Inc (E-mail this company)
February 2007 - (Free Research)
Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads. 
(WHITE PAPER) READ ABSTRACT |

SearchDisasterRecovery Tutorial: Using VMware Site Recovery Manager for Disaster Recovery by Dell and VMware
May 2011 - (Free Research)
Read this tutorial from SearchDisasterRecovery to find out the additional requirements of VMware’s SRM in order to provide replication of your virtual machine data to a DR site. 
(EGUIDE) READ ABSTRACT |

Data storage backup security tutorial: Tape encryption and cloud backup by Quantum Corporation
September 2009 - (Free Research)
Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial. 
(INFORMATION CENTER) READ ABSTRACT |

Data Storage Backup Security tutorial: Tape Encryption and Cloud Backup by Quantum Corporation
August 2009 - (Free Research)
Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial. 
(EBOOK) READ ABSTRACT |

SearchDataBackup VMware Backup Tutorial by Quantum Corporation
August 2009 - (Free Research)
Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. 
(EGUIDE) READ ABSTRACT |

Data Deduplication Tutorial by Quantum Corporation
July 2009 - (Free Research)
Data Deduplication is a vital technology to consider as part of your overall data protection strategy. Data Deduplication significantly reduces the amount of space required for backup and the network bandwidth required for replication. This tutorial explores several facets of data deduplication technology and compares vendor offerings. 
(TRAINING GUIDE) READ ABSTRACT |

Video-Service Gateway Cloud API Security Animated Tutorial by Intel
February 2012 - (Free Research)
Video tutorial that introduces concepts, benefits, and flows for network edge web service security and API control. 
(WEBCAST) READ ABSTRACT |

Video-Cloud Identity & SSO Animated Tutorial by Intel
February 2012 - (Free Research)
Video tutorial that introduces concepts, benefits, and flows for cloud single sign on. 
(WEBCAST) READ ABSTRACT |

Integrating Desktop Virtualization into Your Cloud Strategy by Dell and VMware
August 2011 - (Free Research)
This comprehensive, multi-media tutorial explores how desktop virtualization with Dell VMware can benefit SMBs in many different ways. 
(WHITE PAPER) READ ABSTRACT |

For the Business Analyst, Why Relationships Trump All! by Global Knowledge
June 2011 - (Free Research)
The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT. 
(WHITE PAPER) READ ABSTRACT |

Managing and Utilizing VMware Snapshots by Global Knowledge
August 2011 - (Free Research)
One of the most important features in vSphere, snapshots, is often misused. This tutorial offers a complete overview of the ways to use snapshots responsibly, addresses the issues that could arise from misuse, and explains how to solve common problems. 
(WHITE PAPER) READ ABSTRACT |

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 2012 - (Free Research)
This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. 
(WEBCAST) READ ABSTRACT |

Benefits of Cloud-Based Communications

 by Interactive Intelligence, Inc.
April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

MPLS VPN Tutorial: What you should know by XO Communications
March 2012 - (Free Research)
In this expert E-Guide from SearchEnterpriseWAN.com, explore the next generation of networks: Multiprotocol Label Switching (MPLS) networks. 
(EGUIDE) READ ABSTRACT |

Contact Zone Overview Video by Melissa Data Corp
April 2012 - (Free Research)
This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output. 
(VIDEO) READ ABSTRACT |

Webcast: Improving Contact Data Quality by Experian QAS
May 2012 - (Free Research)
In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 
(WEBCAST) READ ABSTRACT |

1 - 25 of 438 | Next Page

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