CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012. 

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

New innovations are changing the role procurement plays within the enterprise. This paper discusses how SAP Procurement Solutions deliver a technology platform that  empower procurement organizations with strategic differentiation and innovation. 

In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability. 

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.   

The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT. 

If the worldwide health system is not in crisis, it is under intense pressure and cost cutting trends in the light of the global downturn are only set to continue. For most hospitals and medical establishments budget allocations for IT were expected to be smaller in 2009 than in 2008. 

Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation. 

<p>Application lifecycle management (ALM) tools are essential for managing development environments and distributed teams, and ensuring timely, resource-efficient software delivery. But choosing the right ALM tools can be challenging. Read this ALM Decision Matrix to get advice on which ALM vendors to shortlist, consider, and explore.</p> 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.