This report from Accenture looks at the challenges facing the public sector in offering digital services. 

See this demo spotlight from IBM Business Partners. View demos on planning, profitability analysis, interactive dashboards and more. Look at real-world examples of how your midsize company can improve performance with IBM Cognos Express. 

Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide. 

The SAP Portal Content Management application allows you to integrate content into workflows and enterprise workspaces of the SAP NetWeaver Portal component. Watch this video demo to learn how the tool helps enhance employee communication and collaboration while streamlining the document management process. 

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

Organisations have been under pressure to make savings wherever possible and have consolidated their IT during the recession. However, along with the opportunities consolidation presents there are also challenges, and experts warn that any form of consolidation needs to be undertaken carefully. 

During past economic slowdowns companies didn’t plan ahead to safeguard the ability to grow profitably. While the current economic downturn shows a need to reduce costs, many SMMs are also pursuing growth. They’re responding to market pressures and rising costs by targeting IT solutions like industry-specific ERP to set the stage for future growth. 

In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges. 

Advances in server technology promise tantalizing benefits, such as higher consolidation ratios and reduced costs. Read this special report to discover the new capabilities updated software provides. You'll also learn the advantages of modern hardware and garner best practices on upgrading to newer software and hardware. 

Read this paper for resources to help you determine how much powering and cooling the data center is costing your organization, and learn how the Hyper-V Server 2008 R2 can help reduce these requirements. 

Not long ago, the average executive’s idea of a business forecast was a simple, spreadsheet-based extrapolation of previous performance. Today, however, business executives are recognizing the need to use the billions of data records stored within their company’s IT systems for more advanced analytics. 

<p>Despite increased storage budgets, customers are still struggling to manage the proliferation of data. This expert e-guide takes a closer look at the evolving storage landscape and discusses emerging data management tools and predictions for the future.</p>