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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The New Learning Content Model: How Content Management Challenges Are Changing the Way Learning Content Is Purchased, Deployed and Managed by Plateau System LTD.

March 2008 - (Free Research)
With dynamic learning essential to meeting an entire new era of challenges, organizations simply can't afford to base their learning budget on their best guess about who, when, and how their employees will use eLearning content. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

ROI Case Study: Intacct Emergent Game Technologies by Intacct Corporation

March 2010 - (Free Research)
Emergent needed an accounting application that would enable it to reconcile multiple currencies across its multiple subsidiaries, reduce manual data entry and monthly consolidation processes, and streamline revenue management. Continue reading to learn how Emergent chose Intacct for the financial management solution. 
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Mom, Apple Pie, and the Office of Comptroller of the Currency by Iron Mountain

February 2014 - (Free Research)
Consult the following white paper to learn about the new OCC update to governance ruling. Uncover a solid footing on how to assess each vendor, calculate the risk management life cycle, and how you can successfully plan ahead for these changes. 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

KnowledgeNote: Like a Fine Wine, Leads Get Better Over Time by KnowledgeStorm, Inc (E-mail this company)

February 2007 - (Free Research)
Research from KnowledgeStorm shows that a high percentage of leads that begin their research on the Web ultimately result in an active project. The technology vendors that nurture these Early Stage leads are often in a better selling position than those vendors that later "pile on" to more advanced, but also more competitive, leads. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)
The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

FlashSystem 840 Virtual Tour by IBM

April 2014 - (Free Research)
This system overview highlights a flash storage system that is data center-optimized to enable organizations to strategically harness the value of stored data. Included within this resource is a system overview, features and benefits, and specifications. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Next-Generation API Delivery Platform : How to Use an API Server to Manage, Deliver and Secure APIs by Vordel now part of Axway

April 2013 - (Free Research)
In this white paper, discover the next generation of APIs: API delivery platforms and servers. Read on for more information and details on API management, security, and delivery, the next generation of application architecture, key app design and usage changes, and more. 
(WHITE PAPER) READ ABSTRACT |

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation

March 2010 - (Free Research)
As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system. 
(CASE STUDY) READ ABSTRACT |

IBM FlashSystem with Brocade Gen5 SAN by IBM

January 2014 - (Free Research)
Take 2 minutes out of your day to watch this video and learn how coupling micro-latency technology with Fibre Channel technology will empower your apps to work faster and scale further. 
(VIDEO) READ ABSTRACT |

Webcast: Drive Business Innovation: Finding Treasure in the Data Attic by IBM

August 2013 - (Free Research)
This valuable webcast explains how you can go from a data strategy focused on data collection to one that drives business innovation by transforming the ways that you think about and apply data governance and architecture. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Taming the Data Demons: Leveraging Information in the Age of Risk by IBM

January 2011 - (Free Research)
Check out this presentation transcript from IBM as it discusses the advantages of implementing a holistic approach to data risk management, and provides both the “why” and “how” to begin putting a holistic data risk management program to work in businesses of all sizes. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Advanced Project Version Management in Schlumberger Petrel Platform Environments with Hitachi Storage Adapter for Petrel by Hitachi Data Systems

August 2013 - (Free Research)
This resource profiles a storage adapter for advanced project management that can help you optimize exploration and development operations, reduce storage management complexity and TCO, and more. 
(WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Communications technology – be prepared to be flexible by ComputerWeekly.com

August 2010 - (Free Research)
Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems. 
(WHITE PAPER) READ ABSTRACT |

The Information-Driven Enterprise: How Businesses are Fueling Success by Hewlett-Packard Limited

November 2012 - (Free Research)
In this report from Forrester Consulting, find the results of a survey of over 150 business technology executives regarding their journeys to smarter information management. Also inside, learn about the key role that analytics tools are playing in driving business success. 
(ANALYST REPORT) READ ABSTRACT |

Tapping Cloud-Based ERP Solutions to Capture Global Business Opportunities by NetSuite

July 2013 - (Free Research)
This resource examines the challenges of launching international operations, and describes what you should look for when selecting a global financial reporting and consolidation tool. Also inside, discover whether cloud-based ERP is the right move for you. 
(WHITE PAPER) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc.

June 2010 - (Free Research)
Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. 
(WHITE PAPER) READ ABSTRACT |

Slashing Energy Costs by Improving Storage Efficiency by Oracle Corporation UK Ltd

December 2010 - (Free Research)
This paper examines some of the innovative ways in which organizations all around the world are optimizing storage resources to save space, improve performance and reduce energy waste and costs. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

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