This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. 

Use this resource as a guide to selecting an enterprise resource planning (ERP) platform within your budget without the headache. Additionally, learn how a small food seasonings producer cut through the clutter to find the right ERP system and get tips for reviewing and selecting a platform for you with limited IT resources. 

<div> <div> <p>Read this e-guide to gain an in-depth overview of SAP Business ByDesign including a case study on how a Dow subsidiary is leveraging this low cost Software as a Service (SaaS) ERP deployment model. Discover why more companies are turning to SaaS platforms as they design a more-flexible two-tier ERP strategy.</p> </div> </div> 

During past economic slowdowns companies didn’t plan ahead to safeguard the ability to grow profitably. While the current economic downturn shows a need to reduce costs, many SMMs are also pursuing growth. They’re responding to market pressures and rising costs by targeting IT solutions like industry-specific ERP to set the stage for future growth. 

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality. 

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. 

Planning, budgeting and forecasting always will be crucial components to your organization. But choosing the right performance management software can be a tough task. This paper from IBM outlines the business challenges and drivers, as well as organizational and technological best practices to follow, and includes a software selection matrix. 

Read this white paper to learn how fixed asset management software can benefit your company by increasing compliance, saving your accounting staff time, reducing theft and loss, responding more effectively to disasters, and improving tax planning and budgeting. 

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. 

<p>Read this presentation transcript to get an in-depth understanding of what fixed assets management is, why it’s getting so much attention lately, how it can help you improve your bottom line, and what your software and implementation options are.</p> 

This paper discusses using predictive analytics to improve customer satisfaction.