Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

There is no question that the past two financial years have been tough – IT budgets have been cut and IT managers have been under pressure to deliver more for less. But attitudes are changing, things are looking up and there’s a renewed sense of optimism within IT departments. 

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. 

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

Limited space, power, and cooling capacity have led many organizations to recognize that capital and operating expenses for datacenters have become an increasing part of their budgets. Read this paper to learn about the range of technologies that can help you drive more efficiency in your datacenter. 

Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative. 

Storage capacity efficiency through virtualization platforms can provide greater capacity in a more sustainable way than traditional storage methods. 

As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific. 

PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives. 

<p>Only now are small and mid-sized businesses jumping on the virtualisation bandwagon. This white paper examines recent server advances that make virtualisation possible for the SMB and provides five key tips to help companies map out their virtualisation course.</p> 

Dell Storage and the Fluid Data architecture keep your data as dynamic as the organization it supports by putting the right data in the right place at the right time–for the right cost. Customers can cut cost, time and risk as they focus on moving their organizations forward. Read this brief white paper to learn more. 

Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.