This expert resource from Gartner examines integration brokerage and how it can apply to a variety of integration problems. 

<p>Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.</p> <p><strong> </strong></p> 

Managing 1-n cloud relationships and services across hybrid environments points to a brokered or intermediary model to solve integration/security complexity, aggregate services, & add new value. Join this webinar to learn how to prepare your organization for Cloud Service Brokerage. 

Since virtual machines are used in both server virtualization and desktop virtualization, it is not surprising that administrators try to use the same tool to monitor the performance of both environments. This paper shows how the eG VDI Monitor™ effectively addresses the unique requirements of virtual desktop infrastructure. 

Enterprise data governance (EDG) has many nuances and complexities not typically emphasized by those looking for a quick fix. This white paper examines these data management issues within the context of Acme, Inc., a fictitious manufacturer of widgets. 

This paper discusses how protecting cardholder data is a critical and mandatory requirement for all organizations that process, store or transmit information on credit or debit cards and the requirements and guidelines for securing cardholder data are specified in the Payment Card Industry (PCI) Data Security Standard (DSS). 

This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices). 

<p>Many companies view cloud computing as a replacement for their traditional IT systems, but this new technology can actually supplement existing infrastructures. This white paper explores the relationship between virtualization and cloud computing and reveals the essential characteristics that define each of these IT models.</p> 

<p>Companies must continue to provide basic business services even as they transition to a cloud environment. This white paper highlights a unified computing strategy that can address issues associated with assembling infrastructure components, multiple switching layers, and more.</p> 

IT operations are evolving in a number of ways. Some of the obvious changes include virtualization and the cloud. However, there are 5 less obvious trends that are changing the dynamics of IT operations, each of which is explained in this white paper. 

This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more. 

This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements. 

The era of capture is in full stride as organizations are capitalizing on today's innovative capture technologies to reduce costs, eliminate paper-based functions and comply with regulatory requirements. But where do you stand on this capture continuum? This paper, outlining the five phases of capture, can help you decide where you need to be.