Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. 

In this Pocket E-Guide, you will discover expert tips for managing .PST file size, usage, and access. Learn how to successfully migrate .PST files to the Exchange information store to ensure all data is housed in one location and being backed up regularly. 

This expert E-Guide, brought to you by SearchServerVirtualization.com, Sun, and Intel, discusses how to successfully buy, configure and manage a virtual server environment. 

Business Intelligence and analytics remain top priorities for organizations seeking to increase revenues and cut costs, but these systems often require a data warehouse to feed them correct and relevant information. This E-Book provides detailed expert advice on how to evaluate, select and prepare your organization for a data warehouse appliance. 

In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA. 

In this expert Pocket E-Guide you will discover the five most common Linux security challenges that are currently overlooked in many of today’s businesses. Discover the pivotal role default installations, maintenance, and system testing play and learn why it is important to test Linux-based systems for vulnerabilities periodically and consistently. 

In this expert E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover how to best maintain your mainframe infrastructure in light of the current economic climate. Explore the biggest challenges encountered by mainframe users today and gain insight into the distinct vulnerabilities and risks associated with mainframes. 

In this E-Guide, brought to you by SearchServerVirtualization.com and BMC, you will discover expert tips for effective virtual systems management. Explore the top five target areas essential for improved virtual performance and availability management. 

In this E-Guide, security expert Mike Chapple reveals tips on finding sensitive information on the endpoint. Get a basic understanding of the algorithms used to detect sensitive information, software tools to assist you in your search for data, and two basic approaches for managing sensitive information. 

Once an organization sets up a Linux server, they must tackle the complex process of migrating Unix-based applications to this new server. In this expert E-Guide, brought to you by SearchEnterpriseLinux.com and Arrow, you will discover how to get started on a Unix-to-Linux migration. 

This webcast discusses how to implement a structured approach to requirements management based on IBM Rational software -- a primary driver for quality improvement. A panel of experts share real-world examples and proven best practices for delivering innovative, high quality products to market in shorter timeframes.