An often overlooked requirement of cloud computing is the ability to connect datacenters regardless of where they are on the globe. In this paper, discover a cloud bridging solution that enables physically separate networks to securely communicate with each other. 

The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives. 

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 

With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. 

This paper shows how enterprises may make the transition to 10GbE for storage using Dell™ EqualLogic™ PS Series arrays and Dell PowerConnect™ switches. 

Many organizations do not have an efficient method for handling long term data retention requirements, as all data is saved or data that should be kept is deleted. This exclusive white paper highlights how to bridge the data retention and governance gap to help increase efficiency and reduce costs by enhancing storage and retention processes. 

Read this paper to find out how the Swedish engineering firm Sandvik Group bridged the gap between its SAP enterprise resource planning (ERP) systems and SharePoint Server to allow for collaboration by casual users that streamlined its invoice approval process and cut time-to-completion in half. 

Learn about cloud storage options for primary/nearline storage. We'll cover the pros and cons of using cloud storage, describe new technologies that help bridge the gap between physical data center resources and cloud services, and provide some tips on using hybrid cloud storage. 

Learn about how Psomas, a leading consulting engineering firm, overcame challenges with its legacy disaster recovery and backup strategy. Upon implementing Riverbed Whitewater cloud storage gateway, the company was able to cut tape infrastructure costs by 60%, speed restore times, and improve nearly every aspect of its DR and backup strategy. 

Getting the right mix of quality service, engagement and communication is difficult, and it's not uncommon for an organization's customer service score to fall short of the experience they believe they are providing. This e-book preview excerpt delves into the finer details of providing a quality customer experience. 

A capability-led approach to enterprise architecture provides the rigour and structure that will allow companies to ‘do EA properly’ and deliver real business value, this paper argues. 

This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment.